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What to do about the common sign-in problems in CLVR Benefits, including BankID not being available, a missing sign-in link or welcome email, no password reset email, Microsoft sign-in failing, a one-time code that will not work, an expired reset link, being signed out, and an account terminated message.

The four ways to sign in to CLVR Benefits, a sign-in link, a one-time code, email and password, or Microsoft, plus emailing yourself a link from the password screen, finishing inside a home screen shortcut, and using the right work email.

Setting your first password, the rules a password must meet, resetting a forgotten one, and what to do when CLVR asks you to set a new password.

Sign in to CLVR Benefits for the first time using the welcome email your employer sends.

How to sign out, what happens to your session, and when it is worth doing on a shared device.

A quick tour of CLVR Benefits: your benefit allowance, buying benefits, claiming receipts, and where to track it all.

Why people see different sign-in options, and the order CLVR uses to choose yours.

A tour of every section on your CLVR Benefits dashboard, from the greeting and allowance bar to campaign banners, popular categories and benefits, including the brief loading state while it finishes loading.

What your remaining balance means and how CLVR works it out, how to read the allowance bar and its category breakdown, the overdrawn marker, which spending counts, when the period resets, and what happens once you use it all.

Use the Generate mock payslip button to preview an estimate of your salary based on your current benefits and expenses.

Why a receipt dated before your reset date can still count against this year's allowance while it waits for approval.

When your last day falls inside a benefit year, CLVR can scale your allowance to the days you are employed. Here is the exact day-by-day math.

What the dashboard greeting shows once your HR team records a future last day, including your access deadline and what is left to use.

What you can do once a report is in, resubmit a declined report, edit one sent back for changes, or cancel one that is still pending.

A full walkthrough of claiming a wellness (friskvård) or other reimbursable expense in CLVR, from attaching the receipt and AI scanning, through the details form and VAT rate, the submission checklist, and the confirmation email.

The receipt formats CLVR accepts, the maximum file size, how images and PDFs are handled, and how to open and view the receipt files attached to an expense.

Read each expense status, find and open a submitted expense, follow its activity timeline, tell current from past benefit periods, and search, sort, and export your list.

How an expense's cost is worked out, what affects reimbursement, the BIK warning and social fee, the deductible VAT line, the Payroll Deduct badge, and the mock payslip preview.

How to read an AI review on a wellness expense, what its reasons and confidence mean, and why your HR team can always step in.

A short guide to the system entry that can appear in your expense list and records a balance adjustment, not a receipt you uploaded.

Why some wellness expenses are approved the moment you submit them, and how that shows up in CLVR.

What your receipt has to show before you submit, and the wellness checks CLVR asks you to confirm at the last step.

How to confirm a benefit purchase, what approval and Pending status mean, where your receipt email goes, and how to find the order again later.

A tour of a benefit page: the cover image, description, content tabs, attached files you can open, the sidebar where you choose how to pay, and the reminder that tells you if you have bought it before.

Open the Benefits Store, browse by category, and filter benefits by discounted or tax-free to find the offers your company makes available to you.

How a benefit form works, the fields you may see, how your choices update the cost, and how a request benefit differs from an instant purchase.

How to read the cost summary and breakdown on a benefit page, how the social fee, the wellness tax-free limit, campaign discounts and your payment method change the price, and how a salary deduction shows up on your pay.

Which activities qualify as tax-free wellness under Swedish rules, and which purchases the wellness allowance cannot cover.

Open the profile menu behind your avatar to switch theme, language, and layout width, check notifications, sign out, and reach your account pages, and see why those choices follow you to a new device.

Generate the mock payslip PDF, read its line items and benefit value (BIK), and fix the common tax-table and missing-button problems along the way.

Open the Total compensation page and read the breakdown of your salary, social security fee rows, pension rows, and benefit allowance, including the under-25 pension notice.

Your sign-in email and your profile email are one and the same work address, why that matters, and what to do when it changes.

Your personal details are managed by your company, so here is what to do when a name, email, or address looks wrong.

Every notification type in CLVR Benefits, what each colored label means, and what to do with an expense update, an AI review, a changes-requested note, an added-as-reviewer task, an overused-allowance alert, and a partner benefit update.

Open the What's New changelog any time from the version button in the footer to see recent product updates, and why it opens automatically for HR users after a new release.

Where notifications live in the webapp: the profile-menu badge and unread count, the Notifications page, reading the time and labels, marking items as read, opening the related item, the empty state, and why these are in-app rather than push.

Why a few events email you as well as showing in the app, while most notifications wait for you only inside CLVR.

How to open a company file, when it downloads to your device and when it opens in a preview, and how the built-in PDF and image preview works.

Where Company Files lives in the webapp, what the Beta badge means, and which file types your HR team can share with you.

How Company Files access is scoped so only people at your own company can open them, and why uploading, renaming, and deleting are reserved for your HR team.

Select and open files on the Company Files page, in either grid or list view, and switch between the two layouts.

Sort and reorder columns, search for a file, export the list to Excel, and read the file details, dates, and language on the Company Files page.

The full Report an issue flow, finding the button, choosing the issue type and affected module, writing the description, linking an expense, attaching files, submitting, what happens next, and how to fix the errors along the way.

When to email CLVR support instead of using the in-app Report an issue form, and where to find the email link.

What is shared, and what is not, when you attach files or link expenses in the Report an issue form.

Flag any wording in CLVR that reads wrong or is translated badly, using the Poor translation issue type.

How the Report an issue form behaves in the HR area, including linking any company expense and the direct email option.

How to sign in and open the HR area, navigate the sidebar, read each page's heading, subheading, and breadcrumb, set language, theme, and layout, and what HR users can do that a regular employee cannot.

A tour of the HR Dashboard landing page, the period switcher, and how the Participation Rate, Category Popularity, and Average Spend per Employee cards are calculated and where their numbers come from.

Your company's country sets the tax rules, currency, languages, and which capabilities appear, and a few payroll screens are tailored per company, so a missing feature or a different-looking screen can simply mean it is not part of your pack or matches your payroll setup.

Add one person from Add / Manage Employees, edit their profile later, adjust their benefit allowance for the year, and read the allowance adjustment history.

Download the import template, format and fill the file, add new people, update existing employees in place, and terminate leavers, all in one reviewed upload.

Set a termination date, pro-rate the allowance, understand scheduled versus terminated status, reactivate someone, and see what happens to access, data, and an overused allowance.

Open and read the HR employee table, customize and reorder its columns, search, filter and sort, export to Excel, and open an employee's detail view.

Add, edit, and remove your own custom fields on an employee, and understand the "in use" and duplicate-field warnings.

How the pro-rate toggle reduces a new employee's benefit allowance based on their start date within the current benefit period.

What happens automatically when you add an employee, including the sign-in account, the welcome email, and what the email contains.

Assign reviewers to a pending expense from the Expense Status card, remove them again, and understand the Add approvers badge that flags an expense with no one to review it.

The decisions you make from the review form, approve, decline, request changes, resend updated instructions, and how to fix a wrong amount.

A full tour of the expense detail view: the receipt, employee info, cost breakdown, the activity timeline, and how a company approval flow changes what you see before you decide.

Search and filter the HR expense queue, sort and reorder columns, hide what you do not need, page through results, and export the current view to a spreadsheet.

How to read an AI decision on an expense, review an AI-declined wellness receipt, and revert an AI approval or decline back to manual review.

What each status pill and badge in the expense queue means, including the HR labels Add approvers and Ready to be completed, and the yellow Payroll Deduct badge.

Which in-app notifications and emails go out when you act on an expense, so you know exactly what employees and reviewers receive at each step.

What the employee does after you request changes, and how the resubmitted report comes back to your queue.

What each line of the Cost Summary means: receipt cost, reimbursement, social fee, what is deducted from the allowance, and what is not reimbursed.

Open one uploaded receipt, check the files and cost breakdown, then approve, request changes, or decline it.

Open the HR expenses queue and learn to read every column, badge, and icon so you know what needs your attention.

What the System expense type is, how its modal differs from reports and purchases, and when these rows appear in the queue.

What the three expense types in your queue mean and how each one looks and behaves when you open it to review.

Why a pending expense can disappear from your queue, what cancellation does to the row and the reserved allowance, and what to do instead once a review has started.

Why a declined expense can reappear in your queue as a fresh Pending item, and how the review starts over.

Build an approval flow, edit it, delete it, set it to auto-approve, route it through several approver groups in sequence, and choose who sits in each group.

The exact order CLVR uses at submission time to find the right flow and either auto-approve or assign the first reviewers, plus why an approver may not be notified and why a submission can clear with no review.

Attach an approval flow to a benefit, route an upload-expense category to its own flow, set the review path that applies when nothing is mapped, and unlock the custom approval toggle.

A named rule that decides who reviews an employee submission, the four approver groups it can use, how it attaches differently to benefit purchases and uploaded expense reports, and the default when nothing is mapped.

When several reviewers share one approval step, the first approval advances the flow and the rest of that step are skipped, with their review notifications cleared.

How a flow's Manager step finds the right reviewer for each employee, and what happens when no manager is set.

Find the Approval Settings page, see who can open it, and learn what the two sections let you manage.

A tour of the Approval Flows table: what each column tells you about a flow's behavior and step order at a glance.

Set what one vacation day costs (a fixed amount or a salary-based formula) and how many extra days employees can buy in the Time off category, then save.

Route a single benefit's requests, or a whole category's uploaded expense reports, through an approval flow you choose instead of the default.

How HR reaches the Benefit Settings page, what the per-category accordion and its status icons and Needs attention badge show, and how each category's Save Changes button works.

Set a category's payroll code and BIK flag, enter the four FlexHRM Löneart codes, and override the payroll code, BIK, or visibility for a single benefit in the benefits table.

Show or hide a whole category in the Benefit Store, show or hide an individual benefit, and allow expense uploads for one category or several at once.

Where each employee's yearly allowance comes from, how the one-year benefit period works, and why the reset date is not on the Benefit Settings page.

What the purple Secondary badge means and which settings you can change on a benefit shown in a second category.

Enter your pension provider's email so a salary sacrifice to pension benefit is fully configured and stops flagging for attention.

How turning BIK on or off changes social fees, reimbursement, and salary deductions for a benefit category or benefit.

Set the payroll cutoff day and time, choose what happens when it lands on a weekend, and understand the legacy schedule that applies before you save, plus why saving regenerates recent reports.

The Payroll reports page end to end: how months are listed, downloading a month, exporting the list of months, when a report unlocks, which expenses it collects, and choosing the right export format, plus fixing greyed-out months and missing expenses.

Why a payroll line amount is often smaller than the receipt, why a löneart (payroll code) is blank or wrong and how to correct it, and why a personnummer or employee number comes out empty in an export.

Why wellness expenses cannot be submitted in December, and how that shifts the cost into the next tax year's payroll.

How a taxable benefit (BIK) expense splits into reimbursement and social fee, and where the förmånsvärde amount lands in the export.

When a single expense becomes two Flex HRM rows: one net and one for VAT.

Why healthcare payroll lines leave out the 31.42% social fee, and the Swedish context behind it.

Where a resolved overused-allowance salary deduction shows up in each export format, and why it only appears once.

Why the salary-deduction remainder on a Benefit Store purchase is intentionally left out of the payroll export files, and where to account for it instead.

Why the salary-sacrifice-to-pension benefit uses a gross (brutto) pay code and a reduced rate, and where it lands in the Flex HRM and Excel exports.

Why a taxable benefit costs more than it reimburses, and how CLVR keeps the employer net-zero on social fees.

What a downloaded payroll file is named, and how to tell the four export formats apart on disk.

A column-by-column tour of the readable Excel payroll workbook and what each value represents.

How a monthly report becomes a Flex HRM import file: the header rows, the data rows, and when one expense becomes two lines.

The PAXML 2.0 file CLVR builds for Fortnox payroll, and the fields each transaction carries.

What CLVR sends to the AI model and what it never sends, the Claude model behind every feature, how decisions stay auditable and GDPR-compliant, and where to read the full policy.

Find AI Settings, turn receipt scanning, auto-approval, and company file context on or off, understand how the toggles depend on each other, save your changes, and trigger a company file re-scan.

Revert an AI approval or decline so the expense goes back to manual review, see which notifications and emails each AI outcome sends, and how an employee edits and resubmits a declined report.

What AI receipt scanning fills in for employees, which expense reports auto-approval evaluates, the four decision outcomes and the 85 percent confidence rule, which company files feed the decision, and why a report gets deferred.

How opening a file behaves in CLVR, how to search by name, switch between grid and list view, and sort, paginate, and export the file list.

How HR uploads, renames, and deletes company files so employees can view and download them, who is allowed to do each action, and how to fix an upload that failed.

How HR uploads, renames, and deletes files in the private Internal Files area shared only with CLVR, and exactly who can see and open them.

The file formats Company Files accepts, the 10 MB per-file cap, and what to do when a file is rejected.

How the company files storage limit works, how to read the usage bar, and what to do when you run low on space.

CLVR has two separate file areas: company files that every employee can see, and internal files shared privately between your HR team and CLVR.

How the separate storage limit for internal files works, what happens when it is full, and how to free up space.

Every Microsoft sign-in error in one place: not configured, something went wrong, an expired setup link, a domain mismatch, no account found, the button not showing, a terminated employee blocked, and people on a different domain.

How to confirm Microsoft sign-in went live for your domain, change the domain or Azure credentials later, rotate an expired client secret, and get the domain format right.

The full end-to-end guide to Microsoft single sign-on, from your HR request through what IT creates in Azure, the setup link email, the self-service setup page, the credential fields, the redirect URI, and the admin consent IT must grant.

What Microsoft (Entra ID) single sign-on is, who it applies to, how it fits alongside the other sign-in methods, what employees see, and how the sign-in protects your people.

Upload your signed contract, edit the store page tabs employees will see, optionally ask CLVR to review the copy, and submit to go live, whether you skip the interest step or finish after it.

Update the employee-facing content of a live partner benefit, preview the exact page employees see, and remove the benefit from the store when you no longer need it.

Send interest from a partner's detail page, how the form is prefilled from your profile, what happens and who is notified after you send, and how to cancel a request.

What each partner status badge means and what you can do in each state, including live in store, pending CLVR approval, needs attention, and suspended.

What the Partner benefits area is, how it differs from regular store benefits, where it lives in the HR menu, how to browse the grid, and how to read a partner's detail page.

The full Report an issue flow in the HR view, finding the button, choosing the issue type and affected module, writing the description, linking expenses, attaching files, submitting on desktop or mobile, what happens next, and how to fix the errors along the way.

When and how to reach the CLVR team directly by email, alongside or instead of an in-app report.

How to flag wording that reads wrong in Swedish or English so the CLVR team can find and fix the copy.