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Why people see different sign-in options, and the order CLVR uses to choose yours.

What to do about the common sign-in problems in CLVR Benefits, including BankID not being available, a missing sign-in link or welcome email, no password reset email, Microsoft sign-in failing, a one-time code that will not work, an expired reset link, being signed out, and an account terminated message.

The four ways to sign in to CLVR Benefits, a sign-in link, a one-time code, email and password, or Microsoft, plus emailing yourself a link from the password screen, finishing inside a home screen shortcut, and using the right work email.

Setting your first password, the rules a password must meet, resetting a forgotten one, and what to do when CLVR asks you to set a new password.

Sign in to CLVR Benefits for the first time using the welcome email your employer sends.

How to sign out, what happens to your session, and when it is worth doing on a shared device.

A quick tour of CLVR Benefits: your benefit allowance, buying benefits, claiming receipts, and where to track it all.

The Your net pay, with benefits card on your dashboard estimates this month's pay with your benefits and expenses, and Preview full payslip opens the payslip PDF in a panel beside the page.

When your last day falls inside a benefit year, CLVR can scale your allowance to the days you are employed. Here is the exact day-by-day math.

A tour of your CLVR Benefits dashboard from top to bottom, from the greeting and allowance bar to Waiting on you, Your deadlines, Upload expenses, your net pay preview, campaign banners and the store, including the brief loading state.

What the dashboard greeting shows once your HR team records a future last day, including your access deadline and what is left to use.

What your remaining balance means and how CLVR works it out, how to read the allowance bar and its category legend, what the bar shows when you have spent more than your allowance, which spending counts, when the period resets and how you are reminded, and what happens once you use it all.

Why a receipt dated before your reset date can still count against this year's allowance while it waits for approval.

What you can do once a report is in, resubmit a declined report, edit one sent back for changes, or cancel one that is still pending.

How to read an AI review on a wellness expense, what its reasons and confidence mean, and why your HR team can always step in.

Find your expenses under My expenses on your Me page, read each status, open an expense, follow its timeline, and search, filter, sort, and export your list.

How an expense's cost is worked out, what affects reimbursement, the BIK warning and social fee, the deductible VAT line, the Payroll Deduct badge, and the mock payslip preview.

A full walkthrough of claiming a wellness (friskvård) or other reimbursable expense in CLVR on the upload page, from dropping the receipt and AI scanning, through the details, the VAT rate and the wellness checks, to what happens after you submit.

The receipt formats CLVR accepts, the maximum file size, how images and PDFs are handled, and how to open and view the receipt files attached to an expense.

A short guide to the system entry that can appear in your expense list and records a balance adjustment, not a receipt you uploaded.

Why some wellness expenses are approved the moment you submit them, and how that shows up in CLVR.

What your receipt has to show before you submit, and the wellness checks CLVR asks you to confirm at the last step.

Open the Benefits Store, filter it with the category list, and search by name to find the offers your company makes available to you.

How to confirm a benefit purchase, what approval and Pending status mean, where your receipt email goes, and how to find the order again later.

A tour of a benefit page: the cover image, description, content tabs, attached files you can open, the sidebar where you choose how to pay, and the reminder that tells you if you have bought it before.

How a benefit form works, the fields you may see, how your choices update the cost, and how a request benefit differs from an instant purchase.

How to read the cost summary and breakdown on a benefit page, how the social fee, the wellness tax-free limit, campaign discounts and your payment method change the price, and how a salary deduction shows up on your pay.

Which activities qualify as tax-free wellness under Swedish rules, and which purchases the wellness allowance cannot cover.

Star the pages you use often from the ••• menu next to a page's heading, then open them from Favourites in the account panel.

Open the payslip PDF from your dashboard, read its pay lines, how your gross pay splits into net pay, tax and deductions, the benefit value (BIK), and fix the common tax-table problem.

Your personal details are managed by your company, so here is what to do when a name, email, or address looks wrong.

Open Profile and Settings from the account panel to see your balance, claims and employment details, add a photo, choose which emails you get, change your password where it applies, review recent sign-ins and sign out on all devices.

Open the profile menu behind your avatar to switch theme and language, check notifications, sign out, and reach your account pages, and see why those choices follow you to a new device.

Open the Me page and read the Total compensation card, its Monthly and Annual views, the bar and the rows for salary, social fees, pension and your benefits budget, including the under-25 pension notice.

Your sign-in email and your profile email are one and the same work address, why that matters, and what to do when it changes.

Every notification type in CLVR Benefits, what each colored label means, and what to do with an expense update, an AI review, a changes-requested note, an added-as-reviewer task, an overused-allowance alert, a partner benefit update, and an answer to a report you sent CLVR.

Open the What's New changelog any time from the version shown in your account panel, next to the system status, to see recent product updates.

Where notifications live in the webapp: the red dot on your avatar, the Notifications tab of the account panel and its count, reading the time and labels, marking items as read, opening the related item, the empty state, and why these are in-app rather than push.

Why a few events email you as well as showing in the app, while most notifications wait for you only inside CLVR.

How to download a company file from its details or straight from the list, which files show a preview, and why a copied download link stops working.

Where Company Files lives in the webapp, how folders and search help you find a file, which file types your HR team can share, and what to do when a file seems to have disappeared.

Open a company file's details from list or grid view, read what the details show, download the file, and switch between the two layouts.

Sort company files by name or by date, search every folder for a file, and read the columns, dates and labels on the Company Files page.

How Company Files access is scoped so only people at your own company can open them, and why uploading, renaming, moving and deleting are reserved for your HR team.

When to email CLVR support instead of using the in-app Report an issue form, and where to find the email link.

The full Report an issue flow, finding it in the account panel, choosing the issue type and affected module, writing a subject and description, linking an expense, attaching files, submitting, following CLVR's answer in My reports, and how to fix the errors along the way.

What is shared, and what is not, when you attach files or link expenses in the Report an issue form.

Flag any wording in CLVR that reads wrong or is translated badly, as a Technical issue with the affected module Other.

How the Report an issue form behaves for HR, including linking any company expense, the direct email option, and following CLVR's answers in My reports.

How to ask the assistant about your company's policies from the account panel, what it can and cannot answer, and what the citations mean.

How to sign in and open the HR area, navigate the sidebar, read each page's heading, subheading, and breadcrumb, set language and theme, and what HR users can do that a regular employee cannot.

Arrange the HR Dashboard the way you want it. Move, resize, add and remove widgets, choose what some widgets show, and go back to the default layout at any time. Your layout is yours alone.

Your company's country sets the tax rules, currency, languages, and which capabilities appear, and a few payroll screens are tailored per company, so a missing feature or a different-looking screen can simply mean it is not part of your pack or matches your payroll setup.

A tour of the HR Dashboard landing page, the period switcher, and how the Participation Rate, Category Popularity, and Average Spend per Employee cards are calculated and where their numbers come from.

Add one or more people in the Add them here grid, edit a person's details in their side panel, adjust their benefit allowance for the year, and read the allowance adjustment history.

Download the import template, fill it in, upload it, fix any bad cell in the preview, and import new people, changes to existing employees and leavers in one reviewed step.

Add, edit, and remove your own custom fields on an employee from their side panel, and understand the "in use" and duplicate-field warnings.

How a new employee's benefit allowance is reduced to the part of the benefit period after their start date, where your company's default comes from, and how to give one person the full year.

Set a termination date, pro-rate the allowance, understand scheduled versus terminated status, reactivate someone, and see what happens to access, data, and an overused allowance.

Read the HR employee table, switch between tabs and your own saved views, search, filter and sort, choose columns, export the list, act on a person from their row, and open their details in the side panel.

What happens automatically when you add an employee, including the sign-in account, the welcome email, when it is sent, and what the email contains.

A tour of the expense panel: the header and previous and next, the receipt, the amount and cost breakdown, the automatic checks, approvals, the timeline, and how a company approval flow changes what you see.

Add approvers to an open expense from the Approval card in the expense panel, add a one-off approver to the current step of an approval flow, remove them again, and understand the Needs approvers state that flags an expense with no one to review it.

The decisions you make from the expense panel's footer or the table row, approve, decline, request changes, what happens after, and how to fix a wrong amount.

Which in-app notifications and emails go out when you act on an expense, so you know exactly what employees and reviewers receive at each step.

What the employee does after you request changes, and how the resubmitted report comes back to your queue.

Open one uploaded receipt in the expense panel, check the receipt, the checks and the cost breakdown, then approve, request changes, or decline it.

Open the HR Expenses page, pick a tab, and read each column, status line and row action so you know what needs your attention.

For managers and approvers in the webapp. Where expenses waiting on you show up (Waiting on you on the dashboard, To review on Me), how to decide on them, and how Team shows the allowance and expenses of the people who report to you.

Search and filter the HR expense queue, sort it, choose its columns and density, page through it, and export what it matches to a spreadsheet.

What the adjustment expense type is, how its expense panel differs from reports and purchases, and when these rows appear in the queue.

How to read an AI decision on an expense, review an AI-declined wellness receipt, and revert an AI approval or decline back to manual review.

What each state in the Status column means, including Waiting on you, Needs approvers and Ready to complete, what its second line tells you, and how the from salary line works.

What the three expense types in your queue mean and how each one looks and behaves when you open it to review.

Why a declined expense can reappear in your queue as a fresh Pending item, and how the review starts over.

What each line of the Cost Summary means: receipt cost, reimbursement, social fee, what is deducted from the allowance, and what is not reimbursed.

Why a pending expense can disappear from your queue, what cancellation does to the row and the reserved allowance, and what to do instead once a review has started.

Use the Flows tab to read the list of flows, build a flow step by step, let several groups approve one step in any order, choose how many people approve each step, change or reorder steps, and delete a flow that nothing uses.

The order CLVR follows when an expense report or a benefit purchase is submitted: which flow applies, when it is approved straight away, who is asked first, and why a reviewer may not be notified or an expense may clear with no review.

Everyone in an approval step is asked at once, also when the step holds several groups. The step's rules decide when the expense moves on, and the people who have not answered by then are skipped, with their review notification cleared.

How a flow's Manager step finds the right reviewer for each employee, what happens when no manager is set, and how a change of manager reaches expenses that are already waiting.

The Approvers tab lists everyone who can approve an expense. Learn what the built-in Manager, HR and Standard approvers are, and how to create, change and delete your own approval groups.

An approval flow is the list of steps an expense passes through before it is approved. Learn what a step is, who can approve, how benefit purchases and uploaded expenses find their flow, and what happens when no flow is picked.

Find Approval settings in the webapp, see who can open it, what its three tabs are for, and how saving and discarding your changes works.

Pick an approval flow for a category's purchases, a single benefit or a category's uploaded expense reports in Benefit settings, see the order in which flows apply, and check what uses a flow on the Flows tab.

A category is shown in the Benefit Store while at least one of its benefits is shown. Show or hide single benefits, and choose which categories employees can pick when they upload a receipt.

Set a category's BIK and payroll code for uploaded receipts, and separately as the default for its benefits, give a single benefit its own code or BIK, and see how the fields depend on your payroll setup.

Enter your pension provider's email address on a salary sacrifice to pension benefit, so the benefit is fully set up and its category stops asking for attention.

Where each employee's yearly allowance comes from, how the benefit period works, how to change the yearly allowance and reset date from the next cycle, whether unused balance carries over, how to confirm the coming allowance year, and how joiners and leavers are pro-rated on Allowance settings.

How HR reaches Benefit settings, how the list of categories and its marks work, what the two tabs of a category are for, what Needs attention means, and how one bar saves every changed category.

How turning BIK on or off changes social fees, reimbursement, and salary deductions for a benefit category or benefit.

Set what one extra day off costs (a fixed amount or a salary-based formula) and how many days employees can buy, on the buy time off benefit in Benefit settings, then save.

Use Approval flow on Benefit settings to pick an approval flow for a category's purchases, for a single benefit, or for a category's uploaded expense reports, and see what applies when you pick none.

What a benefit listed in a second category looks like on Benefit settings, why only Shown can be changed there, and where its other settings live.

What a downloaded payroll file is named, and how to tell the four export formats apart on disk.

Point CLVR at the exact cells, columns or rows that look wrong in a month's payroll file, follow the report on the Reports page and under My reports, answer CLVR's questions, reopen a report, and download the file CLVR rebuilt.

Set the payroll cutoff day and time, choose what happens when it lands on a weekend, and understand the legacy schedule that applies before you save, plus what saving does to the reports you download.

The Reports page end to end: how months are listed, previewing a month's file, downloading it and seeing who did, reporting a problem in a file to CLVR, when a report unlocks, which expenses it collects, and choosing the right export format, plus fixing greyed-out months and missing expenses.

Why a payroll line amount is often smaller than the receipt, why a löneart (payroll code) is blank or wrong and how to correct it, and why a personnummer or employee number comes out empty in an export.

When a single expense becomes two Flex HRM rows: one net and one for VAT.

Why wellness expenses cannot be submitted in December, and how that shifts the cost into the next tax year's payroll.

How a taxable benefit (BIK) expense splits into reimbursement and social fee, and where the förmånsvärde amount lands in the export.

Why healthcare payroll lines leave out the 31.42% social fee, and the Swedish context behind it.

Where a resolved overused-allowance salary deduction shows up in each export format, and why it only appears once.

Why the salary-deduction remainder on a Benefit Store purchase is intentionally left out of the payroll export files, and where to account for it instead.

Why the salary-sacrifice-to-pension benefit uses a gross (brutto) pay code and a reduced rate, and where it lands in the Flex HRM and Excel exports.

Why a taxable benefit costs more than it reimburses, and how CLVR keeps the employer net-zero on social fees.

A column-by-column tour of the readable Excel payroll workbook and what each value represents.

How a monthly report becomes a Flex HRM import file: the header rows, the data rows, and when one expense becomes two lines.

The PAXML 2.0 file CLVR builds for Fortnox payroll, and the fields each transaction carries.

What CLVR sends to the AI model and what it never sends, the Claude model behind every feature, how decisions stay auditable and GDPR-compliant, and where to read the full policy.

Find AI Settings, turn receipt scanning, auto-approval, and company file context on or off, understand how the toggles depend on each other, save your changes, and trigger a company file re-scan.

What AI receipt scanning fills in for employees, which expense reports auto-approval evaluates, the four decision outcomes and the 85 percent confidence rule, which company files feed the decision, and why a report gets deferred.

Revert an AI approval or decline so the expense goes back to manual review, see which notifications and emails each AI outcome sends, and how an employee edits and resubmits a declined report.

How HR uses the Shared with CLVR folder in Company Files to send files to CLVR and pick up the files CLVR sends, who can see it, and how it differs from the rest of Company Files.

The file types Company Files accepts, the 25 MB limit per file, and what to do when a file is not uploaded.

How much space your company's files can use, how to read the storage figure on Company Files, what happens when an upload would go over the limit, and how to free up space.

How to move between folders on Company Files, search every folder, switch between list and grid view, sort the list, and open a file's details to download it.

How HR uploads company files, organises them in folders, renames, moves, replaces and deletes them, who can do what, and how to fix an upload that failed.

How to confirm Microsoft or Google sign-in went live for your domain, change the domain or credentials later, rotate an expired Microsoft client secret, and get the domain format right.

The full end-to-end guide to single sign-on, from your HR request through what IT creates in Azure or Google Cloud Console, the setup link email, the self-service setup page, the credential fields, the redirect URI, and the admin consent Microsoft needs.

Every single sign-on error in one place: not configured, something went wrong, an expired setup link, a domain mismatch, no account found, the button not showing, a terminated employee blocked, a personal Gmail refused, and people on a different domain.

What single sign-on with Microsoft (Entra ID) or Google Workspace is, who it applies to, how it fits alongside the other sign-in methods, what employees see, and how the sign-in protects your people.

What each partner status pill means and what you can do in each state, including your turn, with CLVR for review, live in store, hidden from store, and paused by CLVR.

Upload your signed agreement, write the short description and the store page tabs employees will see, and send it to CLVR for its one-time review, whether you skip the interest step or finish after it.

Update the employee-facing content of a live partner benefit, preview the exact page employees see, and remove the benefit from the store when you no longer need it.

Send interest from a partner's page, how the contact fields are prefilled from your profile, what happens and who is notified after you send, and how to cancel your interest.

What the Partner benefits area is, how it differs from regular store benefits, where it lives in the HR menu, how the list is grouped, and how to read a partner's page.

When and how to reach the CLVR team directly by email, alongside or instead of an in-app report.

The full Report an issue flow for HR, finding it in the account panel, choosing the issue type and affected module, writing a subject and description, linking expenses, attaching files, submitting on desktop or mobile, following CLVR's answer in My reports, and how to fix the errors along the way.

How to flag wording that reads wrong in Swedish or English, as a Technical issue with the affected module Other, so the CLVR team can find and fix the copy.