Ask the CLVR Assistant

How to ask the Assistant about your company's policies from the account panel, what it can and can't answer, and what the citations mean.

The Assistant answers questions about your company's policies. It reads the documents HR has uploaded under Company Files, and shows where each answer comes from. It's a tab in the account panel, if your company has turned it on.

Open the Assistant

Select your picture or initials in the top right, then the Assistant tab. On a phone the panel fills the screen.

On a wide screen the panel widens when you open the Assistant tab, and narrows when you leave it. To set the width yourself, drag the panel's left edge. That width then stays on every tab. To go back, double-click the edge, or turn on Widen the panel for the Assistant under Settings, Preferences.

If there's no Assistant tab, your company hasn't turned it on. Ask HR.

Ask a question

Type a question the way you'd ask a colleague, in Swedish or English, and press Enter. The Assistant answers in the language you use CLVR in, or in the language you write in. While it answers, Stop replaces Send. Select it to keep what has arrived so far.

An empty chat suggests three questions. Select one to ask it.

What the citations mean

Under an answer you see one or more chips, such as Personalhandbok, p. 4. Each names the document and page the answer came from. Select a chip to open the document. A PDF opens at that page.

Some files are shared only between HR and CLVR. If an answer comes from one, the chip says This file is between HR and CLVR. Only HR can open it.

When the documents don't cover a question

The Assistant answers only from your company's documents. It doesn't use general knowledge about Swedish law or other companies, because your company's terms may differ. When the documents don't answer a question, it says Not covered by the documents and points you to HR.

Unless your company turns on the next part, it doesn't see your allowance, your receipts, your salary or anyone's personal data. It reads policy documents and nothing else.

Your own allowance and receipts

If HR has also allowed it, the Assistant can read your own benefit data. That's your allowance and what's left of it, the benefits in your store, and your expenses with their status. You can ask "how much do I have left?", "why is there a fee on my gym receipt?" or "can I afford this?". A chip under the answer, such as Checked your allowance, shows what it read.

You can also attach a receipt with the paperclip next to the question box. It takes JPEG, PNG, WebP or PDF, up to 10 MB. Ask whether it can be claimed. The Assistant reads the amount, picks the category and tells you what your allowance would cover. It doesn't submit anything. Upload the receipt as an expense when you're ready. Nothing you attach is stored.

The Assistant sees your data and nobody else's. It won't answer about a colleague's balance or expenses. The one exception is what you've been asked to decide. If you approve expenses, ask "do I have anything to review?" It lists the expenses waiting on you, and each row opens the expense so you can decide.

If you're HR, it can also answer about your company the way the HR pages show it. For example: what's waiting for review, who hasn't used their allowance, or who an employee is. When an answer points to a page, it links it. The chat stays open beside the page you go to.

Share the page you're on

If HR has allowed it, the Assistant can ask to see the page you're on. That's for questions about the screen, such as why a button is greyed out or what an error means. When it needs the page, it shows a card: Let CLVR Assistant see this page?, with the page's name.

• Allow sends one snapshot of the page as text: headings, values, buttons and whether you can press them, and any open dialog. Other tabs, your files and anything outside the window are never included.
• Don't allow sends nothing. The Assistant asks you to describe what you see instead.

The card also links to the Trust Center.

Tick Keep access for the rest of this conversation before Allow, and each later question in that chat sends a fresh snapshot of the page you're on. A pill above the question box shows which page is shared. Select Stop on it, or Stop sharing in the chat, to end it. A new chat starts without access.

The snapshot is sent once and isn't stored. After a reload, the chat shows only that you shared a page, its name and the time.

Previous chats

Previous chats lists your earlier conversations. Open one to continue it, or delete it with the bin icon.

• A chat is deleted 90 days after your last message.
• HR never sees your chats. They only see which questions the documents couldn't answer, without names.
• Chats are left out of the data your employer gets if they stop using CLVR.
• CLVR staff can read conversations to check and improve the answers, and for nothing else. Each time someone at CLVR opens one, it's logged. A chat you delete is gone for CLVR too.

Troubleshooting

• The assistant has reached today's limit. Each person can ask 150 questions a day, and each company 2,000. The limit resets at midnight, Swedish time. Ask HR directly if it can't wait.
• There are no documents to answer from. HR hasn't uploaded documents the Assistant can read. Ask them to add your policies under Company Files.
• The answer did not come through. The answer failed on the way, and nothing was saved. Select Try again. If it happened right after you selected Allow, the card comes back and you can allow again.
• The assistant is not available. The Assistant is off for your company, or your session has ended. Reload the page.
• The documents are too many to read at once. Your company has uploaded more text than the Assistant can read in one go. Ask HR. CLVR knows and will raise the limit.
• The document could not be opened. The cited file is no longer under Company Files. The answer may be out of date, so ask HR.