Contact CLVR support by email

When to email CLVR support instead of using the in-app Report an issue form, and where to find the email link.

For almost everything, the quickest way to reach CLVR is Report an issue in your account panel: it routes your message straight to us, with the issue type, any screenshots, and any linked expenses attached. Email is the alternative for the rare cases that do not fit a structured report. This article explains when to use email and where to find the link.

When the in-app form is the better choice

The Report an issue form is the fastest route for most things, because it captures context we would otherwise have to ask you for:

• Technical issue, when something is broken or not behaving as expected, or a label or text reads wrong in your language. You can name the affected module and link the exact expenses involved.
• Data correction, when information about you or your company is wrong.
• Feature request, when you have an idea for CLVR Benefits.
• Other, for anything else you want to raise.

The form also lets you attach screenshots or PDFs, which an email does not do for you, and CLVR answers you inside the app: every report shows up under My reports in your account panel, with its status and CLVR's replies, and each reply is also emailed to you. So for bugs tied to a specific expense, wrong texts, and general questions, start with Report an issue.

When to use email instead

Email makes sense when a structured report does not fit, for example something urgent, or sensitive details you would rather send directly. In those cases you can write to CLVR support at caroline@clvrbenefits.se.

Where to find the email link

If you are HR, select your avatar in the top right corner and open Report an issue in the account panel. Below the intro line Tell us what happened so we can help, you will see:

Alternatively, please reach out to caroline@clvrbenefits.se

Select the address to open a new message in your default mail app, already addressed to CLVR support. The message starts blank, so add a clear subject and describe what you need.

Troubleshooting

• Nothing happens when I select the email link. Your device needs a default mail app set up to handle email links. If it is not, copy the address, caroline@clvrbenefits.se, into the email tool you do use.
• I do not see an email link. It only shows in the Report an issue panel for people who are HR. For everyday reports, the Report an issue form is the route to use, and you can always email caroline@clvrbenefits.se directly.
• My issue is about a specific expense. Use the Report an issue form instead, where you can link the expense and attach a screenshot so we have the full picture.