Privacy of files and expenses you attach to a report
What is shared, and what is not, when you attach files or link expenses in the Report an issue form.
When you send a report through the Report an issue form, anything you attach goes to CLVR so the support team can look into your problem. That is the whole point of an attachment, so it helps to know exactly what is shared, where it is kept, and the few things the form will not let you do. This article walks through both attachments and Linked expenses from a privacy point of view.
What happens to files you attach
Files you add under Attachments are uploaded to CLVR's private storage and kept with your report so the support team can review them. They are not public, and they are not shared back with your colleagues.
A couple of details are worth knowing:
- Only PNG, JPG, and PDF files are accepted, and each file must be 10 MB or smaller. The hint under the section says exactly that: Optional screenshots or PDFs (PNG, JPG, PDF, max 10 MB each).
- Because whatever you attach is sent to CLVR, avoid screenshots or PDFs that contain information you would rather not share. A focused screenshot of the screen where something went wrong is usually all the support team needs.
Crop or blur anything sensitive before you attach it. A screenshot of just the error, rather than your whole screen, keeps unrelated details out of the report.
What linking an expense shares
The Linked expenses picker appears only for a Technical issue about Expense upload. When you tick an expense there, you are pointing the support team at one of your own records so they can trace the exact problem instead of guessing from a description.
The picker only ever lists your own expenses, so you cannot link a colleague's expense by accident. When you send the report, CLVR checks every expense you selected against your account before it is accepted. If anything does not belong to you, the report is rejected rather than sent with the wrong records attached.
If you report from an HR view that covers your whole company, the same check applies, but against your company's expenses rather than just your own. You still cannot link a record outside the scope CLVR allows for your account.
Nothing lingers in the form
Attachments live in the open form only while you are working in it. The form clears everything the moment you finish with it:
- When you select Submit, the files and linked expenses are sent with the report and then removed from the form.
- When you close the form without sending, it is reset too, so nothing you started carries over to the next time you open it.
In other words, the form does not quietly hold on to a half-finished report between sessions. If you want something kept, attach it and send the report; if you change your mind, closing the form is enough to clear it.
Troubleshooting
- I attached the wrong file. Select the Remove button (the X) on that file's row before you submit. It comes off right away and is never sent.
- A file will not upload. Check that it is a PNG, JPG, or PDF and 10 MB or smaller. Attachments are optional, so you can also send the report without it.
- I cannot find a colleague's expense to link. That is by design. The picker shows only your own expenses, and the report is checked against your account before it is accepted.