Report an issue from the HR area
How the Report an issue form behaves in the HR area, including linking any company expense and the direct email option.
When you open Report an issue from the HR area, it is the same form your colleagues use, with two differences that help HR users: you can link any expense across your company, not just your own, and the intro offers a direct email contact for anything you would rather not put through the form. Everything else works exactly as it does for employees.
Open the form
Select Report an issue in the HR area to open the form. Choose an Issue type to begin:
- Technical issue
- Poor translation
- General issue
- Feature request
The intro reads "Tell us what happened so we can help." In the HR area it adds a second line: "Alternatively, please reach out to" followed by a clickable caroline@clvrbenefits.se. Use that email for anything urgent or sensitive that does not fit the in-app form.
Link any company expense
When you pick Technical issue and set the Affected module to Expense upload, a Linked expenses picker appears so you can point us to the exact expense.
From the HR area the picker is company-wide: it lists expenses from everyone in your company, not only the ones you submitted yourself. To help you pick the right one, each row shows the submitting employee's name alongside the category, date, and amount.
- Open the picker and type in the search box to filter by employee name, category, date, or amount.
- Tick one or more expenses; each becomes a removable chip below the field.
- A technical issue about Expense upload needs at least one linked expense before you can send it.
Searching by the employee's name is the quickest way to find the report a colleague is asking about. The same name shown in each row is what you searched on, so you can confirm you picked the right person before sending.
Describe the issue and attach files
The rest of the form is identical to the employee version:
- Description: write at least 10 characters and up to 2000, describing what happened. The hint above the box changes with the issue type to guide you.
- Attachments: optional. Select Add files to attach screenshots or PDFs (PNG, JPG, PDF, up to 10 MB each). Use Remove to drop a file before sending.
Select Submit to send. A "Report sent" confirmation appears, and the form clears for next time.
Troubleshooting
- No expenses appear in the picker. There may be no expenses in your company yet, or your search is too narrow. Clear the search box to see the full list.
- Submit does nothing on a technical Expense upload report. Link at least one expense first, then submit again.
- It is urgent or sensitive. Skip the form and email caroline@clvrbenefits.se directly using the link in the intro.