Report an issue as HR

How the Report an issue form behaves for HR, including linking any company expense, the direct email option, and following CLVR's answers in My reports.

If you are HR, Report an issue is the same form your colleagues use, with two differences that help HR users: you can link any expense across your company, not just your own, and the intro offers a direct email contact for anything you would rather not put through the form. Everything else works exactly as it does for employees.

Open the form

Select your avatar in the top right corner of any page and choose Report an issue on the Account tab of the panel. Because you are HR, it works the same wherever you open it, on your own pages or in the HR area. Choose an Issue type to begin:

• Technical issue (a wrong or badly translated text also goes here)
• Data correction
• Feature request
• Other

The intro reads "Tell us what happened so we can help." For HR it adds a second line: "Alternatively, please reach out to" followed by a clickable caroline@clvrbenefits.se. Use that email for anything urgent or sensitive that does not fit the in-app form.

Link any company expense

When you pick Technical issue and set the Affected module to Expense upload, a Linked expenses picker appears so you can point us to the exact expense.

For HR the picker is company-wide: it lists expenses from everyone in your company, not only the ones you submitted yourself. To help you pick the right one, each row shows the submitting employee's name alongside the category, date, and amount.

• Open the picker and type in the search box to filter by employee name, category, date, or amount.
• Tick one or more expenses; each becomes a removable chip below the field.
• A technical issue about Expense upload needs at least one linked expense before you can send it.

Subject, description and files

The rest of the form is identical to the employee version:

• Subject: a few words, up to 120 characters. It becomes the report's title in My reports.
• Description: write at least 10 characters and up to 2000, describing what happened. The hint above the box changes with the issue type to guide you.
• Attachments: optional. Select Add files to attach screenshots or PDFs (PNG, JPG, PDF, up to 10 MB each). Use Remove to drop a file before sending.

For a technical issue, the Affected module also offers Payroll export for a problem in a payroll file. To point at specific rows or cells in a file, use Report a problem on the Reports page instead (see Report a problem in a payroll file).

Select Submit to send. A Report sent confirmation appears: "Thank you. Follow it under My reports, where CLVR's answer will show."

Follow CLVR's answer

Every report you send gets a reference such as CLVR-123 and shows up under My reports, the row just below Report an issue in the account panel. There you see its status (New, In progress, Waiting on you or Resolved), CLVR's replies and the Activity list, and you can reply, or reopen a resolved report with Reopen if the problem is still there. When CLVR replies, starts on it, waits on you or resolves it, you get a notification, and a reply is also emailed to you. Problems you report from the Reports page show up in My reports too. See How to report an issue for the full walkthrough.

Troubleshooting

• No expenses appear in the picker. There may be no expenses in your company yet, or your search is too narrow. Clear the search box to see the full list.
• Submit does nothing on a technical Expense upload report. Link at least one expense first, then submit again.
• It is urgent or sensitive. Skip the form and email caroline@clvrbenefits.se directly using the link in the intro.