Report a poor translation

Flag any wording in CLVR that reads wrong or is translated badly, as a Technical issue with the affected module Other.

CLVR Benefits runs in Swedish (the default) and English, and now and then a word or sentence may read awkwardly in one of them. If you spot wording that looks wrong, mistranslated, or just unclear, you can flag it from inside the app with the Report an issue form, and we will fix the text. There is no separate type for translations: you send it as a Technical issue. This article walks through how.

Open the report form

Select your avatar in the top right corner of any page, then choose Report an issue on the Account tab of the panel. Issue type already reads Technical issue, which is the right type for wrong or badly translated text.

Set Affected module to Other (please indicate). It starts on Expense upload, which would ask you to link an expense, and that is not needed for a wording fix.

Write a subject

In Subject, sum it up in a few words, for example "Wrong word on the Settings page". It becomes the report's title under My reports, so you can find it again when CLVR answers.

Describe the wording

In the Description box, use at least 10 characters. To make the fix quick and accurate:

• Quote the exact words you saw, as closely as you can.
• Say where it appeared in the app (the page, button, or screen).
• Note which language you were viewing, Swedish or English, so we look at the right text, and what it should say if you know.

Attach a screenshot (optional)

A picture of the wording often explains it faster than words. Under Attachments, select Add files to attach a screenshot or PDF (PNG, JPG, or PDF, up to 10 MB each). This is optional, so skip it if the text quote is already clear.

Send it

When you are happy with the description, select Submit. You will see a Report sent confirmation, and the text goes to our team to review and correct. You can follow the report, and read CLVR's answer, under My reports in the account panel.

Troubleshooting

• I cannot find Report an issue. Open the account panel from your avatar in the top right corner; Report an issue is a row on the Account tab.
• The form asks me to select at least one expense. Affected module is still on Expense upload. Change it to Other (please indicate).
• The form will not submit. The Subject cannot be empty, and the Description needs at least 10 characters. Add a little more detail about the wording and try again.
• It is not really a translation, just confusing wording. That is still worth reporting the same way. Describe what tripped you up.