Keep your sign-in email and profile email the same
Your sign-in email and your profile email are one and the same work address, why that matters, and what to do when it changes.
In CLVR Benefits there is no separate username: the work email on your profile is the very same address you sign in with. They are one field, not two, so there is nothing for you to keep "in sync" by hand. This article explains why that one address matters, where you can see it, and what to do when it changes.
One address, used everywhere
Your work email is your identity in CLVR. The same address:
- signs you in (CLVR reads its domain to decide whether you see Continue with Microsoft, a password prompt, or a one-time sign-in link),
- receives your notifications and your Welcome to CLVR Benefits email, and
- appears on your profile.
Because it is a single address rather than two separate ones, your sign-in email and your profile email can never drift apart on their own. The only time they change is when your employer updates your email in CLVR.
Where to see your email
You can check the address on file at the top of the profile menu:
The Profile page in the Me area is still being built and shows an Under development. Coming soon! state for now, so the profile menu is the place to confirm your address today.
When your email changes
You do not edit your own email in the webapp. Your personal details are managed by your company, so if you change your name, move to a new email domain, or your company switches mail systems, ask your HR team to update your address in CLVR.
Once they save the new address, that becomes both your profile email and your sign-in email at the same time. From then on:
- Sign in with the new address.
- Keep using your previous address until the change is saved, if it still receives mail.
A mismatch between the address you type and the address on file is the usual reason sign-in or a password reset fails. Always use the exact work email your employer registered. If you are not sure which address that is, the safest reference is the one your welcome email arrived at.
Troubleshooting
- "No account found for this email address." The address you entered does not match an active account. Check for a typo, try the exact address your welcome email arrived at, and if it still fails, ask your HR team to confirm the address on file.
- I cannot sign in after my email changed. Use the new address your HR team saved. If it still does not work, ask them to confirm the new email is correct in CLVR.
- A password reset does not reach me. Confirm you used the registered work email, then check your spam and junk folders. If the address on file is wrong, only your HR team can correct it.
- My email looks wrong on my profile. Personal details are managed by your company. Ask your HR team to update it, then sign in with the corrected address.