Sign in to CLVR Benefits
The four ways to sign in to CLVR Benefits, a sign-in link, a one-time code, email and password, or Microsoft, plus emailing yourself a link from the password screen, finishing inside a home screen shortcut, and using the right work email.
You do not choose how you sign in to CLVR Benefits: CLVR works out the right method from the work email your employer registered for you, and the sign-in page shows only that option. Depending on your company you will see one of these:
- a sign-in link emailed to you (the default for most employees), with a one-time code in the same email as a backup,
- email and password, if your company uses password sign-in,
- Continue with Microsoft, if your company uses Microsoft single sign-on.
This article covers all of them. Start by entering your work email; the page then shows the method that applies to you.
Sign in with a sign-in link
A sign-in link (sometimes called a magic link) is the default way most employees sign in. You enter your work email, CLVR emails you a one-time link, and clicking it signs you in without a password.
Go to the sign-in page and, under Sign in with Email, enter the work email your employer registered for you.
Select Send sign-in link.
You then see a Check your email confirmation, telling you a sign-in link has been sent.
Look for the email with the subject Sign in to (followed by your CLVR address), open it, and select the Sign in button. The link takes you straight to your dashboard. It is single-use and time-limited, so use it from the same device and browser where you want to be signed in.
If you did not request this email, you can safely ignore it. No one can sign in as you just by having your address.
Sign in with a one-time code
The same email also contains a one-time code printed under the Sign in button. Use it instead of the link when the link would open somewhere your session does not stick, such as the mobile app, a home-screen shortcut, or when the link keeps opening in a different browser than the one you started in. Typing the code keeps you in the same app or window.
On the Check your email screen there is a Sign in with code box:
The code expires when the link does and works only once. The code and the link are tied together: if you click the Sign in link, the code from that email stops working, and the other way around. Use one or the other, not both.
Sign in with email and password
Some companies use a work email and password instead of a sign-in link. You do not choose this; CLVR turns it on for your company's email domain and the sign-in page shows it automatically once it recognises your address.
On the sign-in page, type your work email in the Sign in with Email field.
Continue. Because your company uses password sign-in, a password field appears next.
Type your password in the Your password field, then select Sign in.
Beneath the password field you have two shortcuts: Forgot password? opens the reset page (CLVR emails you a link to choose a new password, valid for one hour), and Send sign-in link instead emails you a one-time link and code so you can get in without your password this time. The "send sign-in link instead" option is a one-off, not a setting: your company stays on password sign-in. For the password rules and how to set or reset one, see the article on passwords in CLVR Benefits.
Sign in with Microsoft single sign-on
If your company uses Microsoft single sign-on, you sign in with the same Microsoft work account you already use for apps like Outlook or Teams. There is no separate CLVR password.
Enter the work email your employer registered for you in the Sign in with Email field.
A Microsoft sign-in notice appears (Your company uses Microsoft sign-in) with a Continue with Microsoft button. Select it.
You are taken to Microsoft to sign in with your work account. If you are already signed in to Microsoft on your device, this may complete without asking for anything, then returns you to CLVR signed in.
When Microsoft sign-in is active for your domain it is the only option offered: the email field becomes read-only once Microsoft is detected, and no sign-in link or password field appears. Use your work account, not a personal Microsoft account.
Email yourself a sign-in link from the password screen
If your company signs you in with email and password, the password screen also lets you email yourself a one-time sign-in link instead. It is handy when you have forgotten your password, do not have it to hand, or simply prefer a link this time. Choosing it does not touch your password: you can still sign in with your password whenever you like.
Once you have entered your work email, CLVR shows the Password for [your name] screen.
Below the password field, next to Forgot password?, select Send sign-in link instead.
CLVR emails a sign-in link to your work address and shows the Check your email screen. You do not need to type your password.
Open the email and select the sign-in link, or use the one-time code from the same email.
Sending yourself a link is a one-time way in. It does not reset or remove your password, and nothing about your account changes: the next time you sign in, your password still works exactly as before. If you actually want to set a new password, that is a different option, select Forgot password? on the password screen and follow the reset email instead. See reset your password for the full steps.
Send sign-in link instead only appears on the password screen, which is for companies that sign in with email and password. If your company uses a different method, see which sign-in method your company uses.
Finish signing in inside a home screen shortcut
CLVR Benefits is a web app, so there is nothing to download from an app store. You can still add it to your phone's home screen as a shortcut and open it like any other app. The catch: when you request a sign-in link from inside that shortcut, tapping the link sometimes opens your default browser instead, which signs you in there and leaves the shortcut still showing the sign-in screen.
When you tap a sign-in link, you are only signed in wherever that link opens. On a phone, a link tapped from a home screen shortcut often opens in Safari or Chrome instead of the shortcut itself, so the session lands in the browser and the shortcut keeps showing the sign-in screen. The one-time code avoids this. Because you type it directly inside the shortcut, you are signed in there, not in a separate browser tab.
In the shortcut, enter your work email and select Send sign-in link.
Open the sign-in email from CLVR. It contains both a sign-in link and a one-time code (8 characters, letters and numbers).
Switch back to the shortcut without tapping the link. You should be on the Check your email screen, under the Sign in with code heading.
Type or paste the code into the One-time code field, check that the email shown matches yours, and select Verify code.
You are now signed in inside the shortcut and land on your dashboard. Reach for the code whenever the link did not sign you in where you expected: you added CLVR to your home screen and the link keeps opening your browser, you tapped the link but the shortcut still shows the sign-in screen, or you would rather finish in one place. If you do not see the Sign in with code box, use the Back to sign-in link on the Check your email screen and request a new sign-in email to return to it.
Use the right work email to sign in
Your work email is your identity in CLVR Benefits: there is no separate username to remember. It is also what decides which sign-in option you see, so signing in with the exact address your employer registered for you is the key to a smooth start.
When your employer adds you to CLVR Benefits, your account is created against a specific email address, the one your welcome email was sent to. Always sign in with that same work email:
- A personal address (Gmail, Outlook, and the like) will not be recognised, even if you read your work mail there.
- An alias or a forwarding address can differ from the registered one. Use the address your employer set up for you.
- If you are unsure which address is on file, the safest reference is the address your Welcome to CLVR Benefits email arrived at.
On the sign-in page, CLVR reads the domain (the part after the @) and uses it to choose your sign-in method, checking as you type and again when you continue: a Microsoft domain shows Continue with Microsoft, a password-enabled domain asks for your password, and everyone else gets a one-time sign-in link. Because the choice comes from your domain, the wrong address can show the wrong options or none at all.
Capitalisation and stray spaces do not matter. CLVR trims spaces and treats the address in lowercase, so Anna.Svensson@Company.se and anna.svensson@company.se are the same account.
Your email is the link between you and your account, so a new address does not work until it is updated in CLVR. If you changed your name, switched email domains, or your company moved to a new mail system, ask your HR team to update your address in CLVR. Once they save the new address, sign in with it from then on. Until then, keep using your previous address if it still receives mail.
Troubleshooting
- The email never arrived. Check spam and junk first. If it still has not come through, see the article on not receiving the sign-in link email, or ask your HR team to confirm your email address in CLVR.
- The link says it is expired or already used. Each link works once and for a limited time. Request a fresh one with Send sign-in link and use the newest email.
- The link opens but I am not signed in. It opened in a different browser than the one you started in. Request a new link and open it in the same browser, or use the one-time code instead.
- The one-time code is not accepted. Make sure you copied all 8 characters from the most recent email and are entering it for the same work email. See the article on a one-time code that is not working.
- "Invalid email or password." Check the address is the one your employer registered and that Caps Lock is off. If unsure of your password, use Forgot password? to set a new one.
- I do not see Continue with Microsoft. Your company may use a different method for your domain. Enter your work email first, since CLVR decides the method from it. If Microsoft fails, see the Microsoft sign-in problems article.
- I see a different option than a colleague. CLVR picks the method from each person's email domain; you do not choose it. See which sign-in method your company uses.