Confirm and complete a benefit purchase

How to confirm a benefit purchase, what approval and Pending status mean, where your receipt email goes, and how to find the order again later.

When you have filled in a benefit form and picked your options, one more screen stands between you and the purchase: a confirmation step that lets you check everything before you commit. This article walks through the Purchase benefit button, the review you see in the Confirm Purchase window, what happens the moment you buy, what approval and a Pending status mean, where your receipt email lands, and how to find the order again later under My Benefits.

Start the purchase

On the benefit page, choose your options and then select Purchase benefit (some benefits use their own wording, for example Send to pension company for a salary exchange to pension).

The button stays disabled until you have selected at least one priced option, so if it looks greyed out, go back and make a choice. When you select it, CLVR first checks the form for anything missing. If a required field is blank, the page scrolls to it so you can fill it in. Once the form is complete, the Confirm Purchase window opens.

What the Confirm Purchase window shows

The window opens with the heading Confirm Purchase and a short line asking you to review your details before confirming. Inside, you can check:

• Benefit: the benefit name, its logo, and its category, so you know exactly what you are buying.
• Selected Options: every choice you made, including any files you uploaded, listed back to you.
• Campaign Discount: shown as a separate line when an active campaign applies, so you can see the amount taken off.
• Total Cost: the final amount, highlighted in its own box at the bottom.

If part of the cost is more than your remaining allowance covers, a notice explains that the rest is taken from your salary. For benefits that carry a social security fee (for example a taxable benefit or a salary exchange), an extra breakdown shows what is paid from your allowance, what is paid from salary, the tax-free and taxable portions, and the social security amount.

Confirm or cancel

At the bottom of the window you have two buttons:

• Cancel closes the window and takes you back to the form with your choices intact.
• Confirm Purchase completes the purchase.

What happens right after you buy

On success you see a green confirmation in two places: a brief pop-up notification, and a green banner on the benefit page titled Your purchase was successful!. The banner includes a See my benefits link that takes you to your purchases.

The banner also tells you where your purchase stands, which depends on how your company set up approvals:

• Automatically approved: the banner confirms the purchase was approved straight away.
• Pending approval: the banner says your purchase is now waiting for approval. Your HR team or the named approver reviews it from there.

Either way, the purchase is safely recorded and you can follow it under My Benefits.

What purchase approval and Pending status mean

A purchase is recorded straight away, but it is not always cleared in the same second. Some purchases are approved automatically; others wait for someone at your company to review them first. The wording under Your purchase was successful! tells you which one happened:

• Approved automatically. "Your purchase has been automatically approved." Nothing more is needed from you, it is already cleared.
• Pending approval. "Your purchase is now pending approval." It is saved and waiting for a reviewer before it counts as complete.

Whether a purchase clears instantly is decided by your company, not by you. Your HR team sets up an approval flow for each benefit or category: some are set to approve automatically, and others route every purchase to a reviewer first. So the same benefit can be instant for you and need review at another company, depending on how each one is set up.

A pending purchase has already been recorded against your account. You do not need to buy it again or send anything to anyone: the purchase is in the queue, and the status updates on its own once it is reviewed. You can watch the outcome from your benefits page, where Pending means saved and waiting for the first review, and Approved means cleared (a purchase that cleared automatically shows as approved).

Find your receipt email

A purchase receipt email lands in your inbox every time you buy, whether the purchase was approved automatically or is still pending. The subject line is Benefit purchased and it opens with Purchase successful!. It goes to the same email address you sign in with, so there is nothing to set up, and it arrives in your language: Swedish by default, or English if your preferred language is English.

The greeting reflects how the purchase is being reviewed:

• If your benefit is confirmed straight away, the greeting reads like "Hi Anna! Great choice! Your benefit is confirmed!".
• If it still needs a look from your HR team, the greeting reads like "Hi Anna! Your purchase is pending approval from HR. We will notify you once it has been reviewed!".

So receiving this email always means your order was placed. It does not, on its own, mean the purchase is fully approved.

The body lists the benefit you bought along with the core order facts:

• The benefit name.
• The Expense ID, a reference number for that order.
• The Date of the purchase.
• The Cost.
• A Details section listing the options you chose on the benefit form.

If part of the cost is taken from your pay rather than your benefit allowance, a line tells you the amount "to be deducted from your paycheck".

For a taxable benefit (rather than tax-free wellness), the receipt breaks the cost down instead of showing a single figure: a Base cost (the price of the benefit itself), a Social security (31.42%) line (the employer social security fee that applies to a taxable benefit), and a Total cost (base cost plus the social security fee).

If you bought during a campaign, the receipt shows the discount you received: a Selection cost (the price before the campaign), a Campaign discount (the amount taken off, shown as a negative figure), a Base cost (the price after the discount), and a Total cost (the final amount).

When a purchase is confirmed straight away, this receipt is the only email you get. When it has to go to your HR team first, you receive a follow-up later: Benefit purchase approved if your HR team approves it, or a decline email, with the reason, if they do not. You can then fix the issue and buy again.

View your previous purchases

Every benefit you buy from the Benefits Store and every receipt you upload ends up in one place, so you can look back at what you have claimed and check where each item stands. You reach it from the My Benefits link in the top navigation, which shows your first name. The See my benefits link in the success message after a purchase takes you to the same place.

Your benefits page lists both kinds of activity together:

• Purchase: something you bought from the Benefits Store.
• Expense Report: a receipt you uploaded to claim back, such as a wellness (friskvård) expense.

You may also see a System row, which is an amount CLVR added or adjusted on your behalf. Each row shows the Submitted date, the Expense Date, the Type, the Category, the Amount, and the Status. You can search, sort, and reset the list with the controls above the table.

Select any row to open its details. For a Benefits Store purchase you see:

• Purchase Information: the date, the Benefit you chose, and the Payment Method (paid from your Benefit Allowance or from Salary).
• Additional Details: any options you picked while ordering, such as a size or a plan.
• Cost Summary: the Total Cost, with any campaign discount or BIK tax shown as separate lines.
• Payment Breakdown (when paid from your allowance): how much came from your allowance and how much, if anything, is deducted from your pay.

Receipt uploads open with the receipt itself, the details you entered, and a timeline of what has happened so far.

The Status badge tells you where an item is:

• Pending: submitted and waiting for the first review.
• Approved: cleared. An automatically cleared expense shows as approved with a small marker noting it was reviewed by AI.
• Changes requested: an approver needs something updated before it can go through.
• Declined: open it to read the reason.

A yellow Payroll Deduct badge means part of that item is paid through your salary rather than your allowance.

Troubleshooting

• The Purchase benefit button is greyed out. You have not selected a priced option yet. Go back to the form and make a choice.
• The window will not open and the page jumps. A required field is empty. CLVR scrolls to the field that needs attention; fill it in and try again.
• I saw a "Something went wrong" message. The purchase did not go through. Close the message and select Purchase benefit again. If it keeps failing, contact your HR team.
• My purchase still says Pending. That is expected until a reviewer acts on it. There is nothing to redo on your side, the status will update on its own, and many wellness items clear automatically within seconds.
• I closed the success message too quickly. Nothing was lost. The purchase and its status are on your benefits page, and the receipt is in your email.
• The receipt email never arrived. Check your spam and junk folders. The receipt goes to the email you sign in with, so confirm that address is the one you expect, and ask your HR team if it looks wrong.
• I want to see how much allowance I have left. Your remaining allowance is shown on your Dashboard, not on the benefits page. Open the dashboard to see what you have used and what remains.
• I cannot find an older item. Check the Past Benefits section further down the page, and clear any search you have typed.

When the purchase will not start

Almost every stuck purchase comes down to one of a few things: a missing selection, a required field, a file that does not fit the rules, a temporary error, or a benefit your company has not finished setting up.

• The button never enables. The Purchase benefit button stays disabled until your selections add up to a cost above zero. Pick a priced option (a plan, size, quantity, or amount) and the total updates so the button activates. For benefits you register interest in rather than buy, the button reads Submit interest and the same idea applies once the form is complete. The button is also briefly disabled while a purchase is processing, so give it a moment after selecting it.
• I picked an option but the button is still grey. A required field is probably missing or invalid. Scroll up and look for a highlighted field higher in the form; CLVR marks the first one for you when you try to continue. Fill it in and the button enables.
• Submitting does nothing and the page jumps. When you select Purchase benefit, CLVR first checks every required field. If something is missing or invalid the Confirm Purchase window does not open; instead the page scrolls to the first field that needs attention and places your cursor in it. Fix each flagged field in turn, then select Purchase benefit again.
• My file is rejected. Some benefits ask you to attach a file. Check it against the upload rules: use a PDF, JPG, or PNG, up to 10 MB unless the form states a different limit. If your file is larger, save or export a smaller version (a compressed PDF or a re-saved image) and try again.
• I got a "Something went wrong" error after confirming. Close it and try once more. The purchase is only recorded once it succeeds, so a failed attempt does not buy the benefit twice and nothing is taken from your allowance or pay until a purchase actually goes through. If it keeps coming back it is usually temporary; wait a little and retry, or contact your HR team if it persists.

When the benefit shows "Settings Not Configured"

Sometimes a benefit page shows a red Settings Not Configured notice instead of the purchase form, so the benefit cannot be bought yet. It reads, in short, that the page is currently unavailable because specific settings have not been completed by your HR team.

This is not something you did, and there is nothing to fix on your end. The benefit has been added to the store, but a required setting (for example its cost or a category rule) is not finished yet, so CLVR hides the purchase form rather than let you buy something half set up. Note which benefit it is, let your HR team or HR contact know so they can finish setting it up, and once the missing setting is added the form and Purchase benefit button appear normally. You do not need to do anything special afterwards: just revisit the benefit page and the form will be there.