View a benefit and its details

A tour of a benefit page: the cover image, description, content tabs, attached files you can open, the sidebar where you choose how to pay, and the reminder that tells you if you have bought it before.

When you open a benefit from the Benefits Store, you land on its own page with everything you need to decide: a cover image, a description, the full details, any attached documents, and a sidebar where you pick how to pay and complete the purchase. This article walks through each part so you know what you are looking at, how to open any files attached to the benefit, and how to tell whether you have bought it before.

Find your way around with the breadcrumb

At the top of the page, a breadcrumb shows where you are and lets you step back at any level:

• Dashboard
• Benefits Store
• the benefit's category
• the benefit itself

Select any earlier step to go back, for example to the category to browse similar benefits.

The header and cover image

Just below the breadcrumb you see the benefit name as a large heading, a short one-line description, and a wide cover image. The description is a quick summary; the full details come further down.

If you have bought this benefit before, an info box reading You've purchased this benefit before! appears here, so you do not buy something twice by accident. There is more on that reminder further down. If there is an active campaign, a campaign banner shows here too.

The full details

Below the cover image is the main content that describes the benefit: what it includes, how it works, and any terms.

• When a benefit has several content sections, they appear as switchable tabs above the form. Select a tab to see that section.
• When there is just one section, it shows as plain content with no tabs.

The sidebar: cost, payment, and the action button

On wider screens, a sidebar sits to the right of the details (on a phone it moves below them). It is the part you use to actually get the benefit, and it stays in view as you scroll. From top to bottom it can show:

• Attached files at the very top, if the benefit has any documents (see below).
• The benefit logo, name, and its category.
• Remaining Allowance, when you are paying from your benefit allowance, so you can see what you have left.
• A live cost summary that updates as you change options, showing lines like Paid from Allowance:, Paid from Salary:, and a final Total Cost:.
• A Payment Method selector, where the benefit allows it, to choose between Benefit Allowance and Salary Deduction.
• The action button at the bottom, usually Purchase benefit (some benefits show Submit interest instead, when they collect interest rather than complete a purchase on the spot).

Download files attached to a benefit

Some benefits come with extra documents, such as terms and conditions, a price list, or a short how-to guide. When a benefit has files attached, CLVR shows them on the benefit's own page so you can read them before you decide.

Attached files appear as cards at the top of the sidebar on the right, above the benefit summary and the purchase options. Each file card shows:

• A download icon, so the cards are easy to spot.
• The file's name.
• A short line underneath with the file type and size, for example PDF • 1.2 MB.

If a benefit has no attached files, there is simply no file section on the page. Nothing is hidden or missing: that benefit just does not have documents to share.

Select a file card to open the file. It opens in a new browser tab, so the benefit page stays where it is and you can return to it without losing your place. From the new tab you can read the file, then download or print it using your browser's own controls.

See if you already purchased this benefit

When you open a benefit you have bought before, CLVR shows a reminder near the top of the page telling you when you last purchased it. It is there to stop you ordering the same benefit twice by accident, and to let you check what you chose last time before you buy again.

The info notice appears under the title You've purchased this benefit before! and tells you how long ago your last purchase was, for example "You previously purchased this benefit 3 months ago". It sits at the top of the benefit page, above the cover image and the purchase form, so you see it before you start a new order.

The notice includes a View your purchase details link. Select it to open that earlier purchase, where you can review what you bought, what it cost, and its current status.

The moment you complete a purchase, the page shows a green success message instead, confirming the order went through. While that success message is on screen the previous purchase notice is hidden, so the two never appear at once. Refresh or come back to the benefit later and the reminder returns, now counting from your most recent purchase.

The notice only covers the one benefit you are looking at. To review everything you have ever bought or claimed, open My Benefits, where every purchase and expense report is listed with its status.

Troubleshooting

• A benefit will not open. If you follow an old link or a benefit is no longer available to you, you see a Benefit not found message that reads "The benefit you are looking for does not exist," with a Go back to benefits link to return to the Benefits Store.
• A file card looks greyed out and will not open. That file does not have a working link right now. Let your HR team know which benefit and file it is so they can re-attach it.
• A file opens in a new tab but will not load. Refresh the new tab. If it still fails, the link may have expired, so reopen the benefit page and select the file card again.
• I cannot find any files on a benefit. That benefit has no documents attached. The file cards only appear when there is at least one file to show.
• I expected the previous-purchase reminder but do not see it. The notice only appears for benefits you have actually purchased before. If you have just bought it, the success message is showing instead; the reminder comes back next time you open the page.
• The purchase link opens an order I do not recognise. It opens your most recent purchase of that specific benefit. To browse your full history, use My Benefits instead.

When a benefit or category is missing from the store

The Benefits Store only shows the benefits and categories your company has chosen to offer, so what you see is tailored to your employer rather than a fixed catalogue. If something you expected is not there, it is almost always a visibility setting your HR team controls, not an error on your side.

• A benefit I expected is missing. Your company has not made it visible. A benefit shows only if your company has set it to visible, so ask your HR team whether it is offered.
• A whole category vanished. A category shows only if it is visible and has at least one visible benefit. If the last visible benefit inside it is hidden, the whole category drops out of the store, since there would be nothing to open. Check with your HR team if you think it should be there.
• A colleague sees a benefit I do not. Store visibility is set per company, so different employers offer different benefits, and your store can differ from a friend's at another company.
• My link gives a not found page. If you follow an old link, a bookmark, or a search result to something now hidden or removed, you land on a short not found page. For a category you see Category not found with a Go back to categories link; for a benefit you see Benefit not found with a Go back to benefits link. Both return you to the Benefits Store. The page just means the link points at something your company no longer shows.
• A benefit I used to see is gone. Your company simply stopped offering it or set it to hidden. Your own history is not affected: any benefit you already purchased stays in your records under My Benefits, and only the store listing is gone.