What new employees receive when you add them

What happens automatically when you add an employee, including the sign-in account, the welcome email, when it is sent, and what the email contains.

Adding an employee does more than create a record: in the same step CLVR links a sign-in account to their email and sends them a welcome email so they can sign in for the first time. You do not send credentials by hand. This article explains exactly what is created, what the welcome email contains, and what happens if the email is slow or fails to deliver.

What gets created

Whether you type people in under Add them here or bring many in with Import a file, both on Add employees, each new person gets the same two things:

• An employee record, holding their details, salary, and benefit allowance.
• A linked sign-in account, tied to the email address you entered. That email is their identity in CLVR, so they never create a username.

The two are connected automatically. There is no separate "invite" or "activate user" step for you to run.

The welcome email

CLVR sends a Welcome to CLVR Benefits email to the address you entered. It gives a short overview of what CLVR is, a few highlights (how to buy a benefit, where to see their allowance and history), and clear instructions for signing in. It ends with an Open CLVR Benefits button that takes the person to the sign-in page.

When it is sent

For someone who has already started, the welcome email goes out as soon as you add them. If you add someone before their first day, CLVR holds the email and sends it on the morning of their start date instead, so it lands when they are ready to begin rather than weeks early. Anyone with no start date set receives it right away.

This works the same however you add people: people who have already started get theirs straight away, while a future hire in the very same list or file is held until their start date. The review before you add or import people shows when each welcome email will go out.

It arrives in their language

The email is sent in Swedish by default. It arrives in English only when the person's language preference is set to English. Employees can switch their own language once they are signed in, and that preference carries across devices.

Sign-in instructions match how your company signs in

The welcome email does not give everyone the same steps. It describes the exact sign-in method that applies to your company, so the person reads only what is relevant to them:

• Microsoft sign-in, if your company uses Microsoft single sign-on for its email domain. The email tells them to choose Continue with Microsoft.
• Email and password, if your company is set up for password sign-in. The email explains that on a first sign-in they may be asked to verify with their personnummer before choosing a password.
• A sign-in link, for everyone else. The email points them to enter their work email and open the link that gets sent to them.

This means you do not have to explain sign-in to each new hire. The instructions they receive already match your setup.

Email and sign-in setup are automatic

Once you add someone, everything above happens on its own:

• The account is created and linked.
• The welcome email is sent.
• The right sign-in instructions are chosen.

There is nothing to send manually and no password for you to share. If someone is not sure how they sign in, the sign-in page works it out from their work email too.

If the welcome email is slow or fails

The welcome email is sent separately from creating the employee, so a delivery problem never blocks the account:

• The employee is still created even if the email is delayed or bounces. Their account works the moment it exists.
• A failed send is recorded for support. CLVR logs the outcome against the employee, so a bounce or delivery failure is visible rather than silent.

If a new hire says the email never arrived, ask them to check their spam and junk folders first, then confirm that the email address on their record is correct. Because the account already exists, they can sign in straight from the sign-in page with the correct work email even without the original message.

Troubleshooting

• A future hire has not received their welcome email yet. That is expected. When someone is added before their start date, the welcome email is held and sent on the morning of that start date. Their account already works, so they can sign in from the sign-in page before then if needed.
• The person says no welcome email arrived. Have them check spam and junk, then confirm the email address on their employee record is right. The account exists either way, so they can go to the sign-in page directly.
• The welcome email went to the wrong address. Open the person from View All Employees, correct Email under Employee data in their side panel, and select Save changes. The account follows the new address, and you can have the person sign in with the corrected work email.
• The email is in the wrong language. It defaults to Swedish; English is used only when the person's language preference is English. They can switch their own language after signing in.
• They are unsure which sign-in method to use. The instructions in the welcome email already match your company. If the email is gone, the sign-in page shows the right option once they enter their work email.