Using your notifications

Where notifications live in the webapp: the red dot on your avatar, the Notifications tab of the account panel and its count, reading the time and labels, marking items as read, opening the related item, the empty state, and why these are in-app rather than push.

CLVR keeps your notifications behind your avatar in the webapp. A red dot on the avatar tells you, at a glance, that something is unread; the Notifications tab of the account panel that opens from it is where you read each item and open the thing it is about. This article covers where to look, how to read a row, how reading works, and where a notification takes you when you select it.

The dot and the unread count

Your account panel opens from your avatar in the top right of the header. On a wide screen it slides in beside the page; on a narrower one the page makes room for it; on a phone it fills the screen. Two small signals tell you something is waiting:

• A small red dot on your avatar while you have at least one unread notification. It does not show a number, and it is gone once everything is read.
• Inside the panel, the Notifications tab shows the number of unread notifications in an orange circle. While the list is still loading you may briefly see a small spinning icon instead.

You do not need to reload the page to keep the count current: it refreshes about every 30 seconds, and the moment you switch back to the CLVR Benefits tab.

The Notifications tab

The tab lists your notifications newest first, read ones included, so it works as a history rather than only a to-do list. Scroll down and older ones load as you go. The line at the top says how many are unread (3 unread) or All read, and while anything is unread a Mark all as read link sits beside it.

Each row has the same layout:

• A dot on the left while the row is unread: purple for something that keeps you informed, orange for something that is waiting on you. It goes blank once the row is read.
• A title that says what happened, in bold while unread, with a short description underneath.
• The time on the right: just now, 5 min ago, yesterday, or a short date such as 3 Mar once it is older. It is shown in the language you use CLVR in.
• On a row that asks you for something, a small orange tag after the title: Awaiting your review, Needs your decision or Waiting for your choice. The tag stays until the thing it is about is dealt with, whether or not you have read the row.

Unread rows also have a lightly tinted background, so what is new stands out when you scan the list.

Marking notifications as read

A notification is marked read when you open it, or when you select Mark all as read. Nothing is marked read just because you looked at the list, and nothing is deleted either way: a read row stays in the list at normal weight with no dot.

Reading a row and dealing with what it asks are two different things. An unread row counts in the badge until you read it. A row with a tag keeps its tag until the task is done, even after you have read it: leaving your decision on a report you were asked to review, resubmitting an expense a reviewer sent back, or making your choice in an election window. You do not always have to be the one who acts: a review tag also clears on its own if someone else finalises the report first, or if you are removed as a reviewer.

Opening the item a notification is about

Most notifications open the thing they are about, so you can act without hunting for it. Anything about an expense report or a benefit purchase opens that expense in a window right where you are, on whatever page you have open: a report you were asked to review opens ready for your decision, an expense a reviewer sent back opens ready to edit, and an update about your own expense opens it so you can see the outcome. Other rows open the page they concern, such as a benefit in the store, the Requests page for the HR side, or the Employees page.

A few rows are there only to inform you (a new manager, for example) and open nothing. Selecting one still marks it read.

On a phone, following a link closes the panel so you land on the page.

Notifications appear in the app, not as push alerts

CLVR shows your notifications inside the webapp, not as phone or browser push alerts. If your tab is closed, nothing is lost: the dot and the list show whatever is waiting the next time you open CLVR.

A few events also send a separate email alongside the in-app notification, so you are not relying on opening the app:

• Being added as a reviewer. If you are assigned to review a colleague's expense report, you get both an in-app notification and an email whose link opens that report in the webapp.
• Submitting an expense. When you upload an expense report, you get a confirmation email alongside the report appearing under My Benefits.

Most other notifications, such as an update when a reviewer decides on your own expense, are shown only in the app. The email and the in-app notification are two separate things: reading one does not clear the other.

The empty state: you have nothing to worry about

When your Notifications tab has nothing to list, it shows a short message: You have nothing to worry about! It is not an error and nothing is missing. Because read notifications stay in the list, it appears only when you have no notifications at all.

Troubleshooting

• The count did not go down after I read something. The count is unread rows only, and a row is read when you open it or select Mark all as read. If the row still shows a tag, that is separate: the tag stays until the task is done.
• A review tag disappeared although I never touched it. Someone else finalised the report, or it was approved or declined, or you were removed as a reviewer. Expected, and there is nothing left for you to do.
• The number looks out of date. Switch away and back to the tab, or wait up to 30 seconds, and it refreshes on its own.
• I see the red dot but no number. The dot only says something is unread. Open the account panel to see the count on the Notifications tab and the list itself.
• Nothing happens when I select a notification. That row is there to inform you and opens nothing; it is still marked read. A row about an expense opens a window over the page on purpose, so the list stays behind it; close the window to return.
• I cannot find an older notification. Keep scrolling; older ones load as you reach the end of the list. Nothing is deleted.
• I got an email but see nothing in the app. Open the Notifications tab from your avatar; the matching in-app item is there even if it has already been read.
• I expected a push notification on my phone. There are no mobile push alerts yet. Check the Notifications tab in the webapp instead.
• A notification is in the wrong language. Change it under Language on the Account tab of the same panel. Notifications follow the language you use CLVR in, including ones you already have.
• I expected a notification but see the empty message. Check that the thing you were waiting on actually happened, and that you are the right recipient (a review notification only goes to the assigned reviewer). If you should have received it, ask your HR team to confirm.