How email relates to your in-app review notifications
Why a few events email you as well as showing in the app, while most notifications wait for you only inside CLVR.
Most of what CLVR tells you stays inside the app: it shows up on the Notifications tab of the account panel behind your avatar, with nothing landing in your inbox. A small number of events are the exception and send a separate email as well, so you do not have to be in the app to notice them. This article explains which events email you, which do not, and why the two never get out of sync.
What is in-app only
The everyday updates live only in the app. The clearest example is a decision on your own expense report: when a reviewer approves or declines something you submitted, you get an in-app notification (Anna has approved your expense report, for example), and no email is sent for it. To see the outcome and any reason given, open the Notifications tab from your avatar or find the report under My Benefits.
So if you are waiting to hear back on an expense you uploaded, check the app rather than your inbox.
What can also email you
Two events send a companion email alongside the in-app notification:
- Being added as a reviewer. When you are assigned to review a colleague's expense report, you get a Please review [Name]'s expense report notification in the app, tagged Awaiting your review. If your company is set up to send review emails, you also receive a Review expense email. Its link opens the very same report in a review window in the webapp.
- Submitting an expense. When you upload your own expense report, you get a confirmation email, and the report appears under My Benefits with a Pending status.
The email and the in-app notification are two separate things pointing at the same item. Reading the email does not clear the in-app notification, and clearing it in the app does not delete the email. For a review, handling either one is enough: leaving your decision in the app clears the Awaiting your review tag whichever way you opened it.
Why the app is the source of truth
An email is a one-time copy sent at the moment something happened; it does not update afterwards. The app always shows the current state. If a report you were emailed about has since been finalised by another reviewer, opening the Review expense link still takes you to the live report, which simply shows that nothing is left for you to do.
When in doubt, open the app. The Notifications tab and My Benefits reflect the latest status, even when an older email in your inbox does not.
Troubleshooting
- I got a review email but the app shows nothing to do. Another reviewer may have already finalised the report. The notification has lost its Awaiting your review tag, and there is nothing left for you.
- I am waiting for an email about my own expense decision. There is no email for that event. Open the Notifications tab or My Benefits to see whether a reviewer has approved or declined it.
- I never get review emails, only in-app notifications. Companion review emails depend on your company's setup. The in-app review notification always appears, so work from the Notifications tab. If you would like email reminders too, ask your HR team.