Types of notifications you may receive

Every notification type in CLVR Benefits, what each colored label means, and what to do with an expense update, an AI review, a changes-requested note, an added-as-reviewer task, an overused-allowance alert, and a partner benefit update.

Every notification in CLVR Benefits carries a small colored label so you can tell at a glance what it is about and whether it needs you to do something. They all gather on the Notifications page, and the same items drive the dot on your profile avatar until you have read them. This article walks through each type, what it means, who it is meant for, and what to do with it.

How to read a notification

Each item in the list shows three things: a colored label (such as UPDATE or CHANGES REQUESTED), a short title and message, and a timestamp like "2 hours ago". The label color is the quickest signal:

• Orange and red labels usually ask you to do something.
• Purple and yellow labels are mostly there to keep you informed or point you to a change.

Most notifications are clickable: selecting one opens the related expense report or benefit so you can act without hunting for it.

Expense update (purple)

When a reviewer finishes deciding on an expense you submitted, CLVR Benefits sends you a purple UPDATE notification so you learn the outcome without having to open your expenses and check. You receive one in two situations:

• Your expense was approved. CLVR waits until the report is fully approved before telling you, so if more than one reviewer is involved you hear about it once, at the end, not after each step.
• Your expense was declined. You are told as soon as a reviewer declines it.

The title names the reviewer and the decision, for example "[Reviewer] has approved your expense report". Select the notification to jump straight to that report on your My Benefits expenses page, where you can see its current status and the cost breakdown. If it was declined, open it there to read the reason, fix the issue, and submit it again.

An update is informational, so it never appears with an ACTION REQUIRED label and never blocks anything. Because it asks nothing of you, it stops counting toward the unread badge as soon as it is marked read, and nothing is deleted: a read update stays in your recent list, just dimmed.

AI review (purple with a sparkle)

If your company has AI auto-approval turned on, CLVR can review a wellness (friskvård) expense the moment you submit it and act on it within seconds, instead of waiting for a person. When that happens you may see a notification with a purple AI REVIEW label and a small sparkle icon.

When AI auto-approval reviews a wellness expense, one of a few things happens:

• Approved. The expense clears for reimbursement through payroll, just like a human approval. You get the usual approval confirmation by email; there is nothing more to do.
• Declined. CLVR could not approve it. You get an AI REVIEW notification titled Your expense report needs attention with the reason, and you can fix it and submit again.
• Returned for changes. CLVR needs something adjusted first. You get a separate changes requested notification with instructions.
• Sent to a person. If CLVR is not confident enough to decide, it leaves your expense pending and a member of your HR team reviews it as normal. You do not get an AI notification in this case.

If your expense was declined, open the report (from the notification or under My Benefits) to read the reason in full, then choose Edit & Resubmit: the form reopens pre-filled with your earlier details so you only correct what was flagged. A decision made by AI is not the last word; a member of your HR team can review it and reverse it.

Changes requested (yellow)

A yellow CHANGES REQUESTED label means a reviewer looked at an expense report you submitted and needs you to change something before they can approve it. The message includes the reviewer's note, so you can see what to fix without opening anything; if the instructions are long, they are shortened here and shown in full on the expense itself.

This is one of the few notifications that asks you to do something, so it keeps counting toward your unread badge until the expense is resolved, not just until you have opened it.

Select the notification to open the report. Because it is waiting for your changes, it opens ready to edit, with two sections: Original Expense Report (the version you first submitted, for reference) and Update your expense report (where you make the requested changes).

Once the report is approved (or finally declined), the CHANGES REQUESTED notification is resolved and stops counting toward your badge. There is no need to start a brand new report.

Added as reviewer (orange)

An orange ADDED AS REVIEWER label means a colleague's expense report has been routed to you for review. You receive it in two situations: someone adds you by hand as a reviewer for a specific report, or your company uses an approval flow that routes reports to a group you belong to, so CLVR assigns you automatically.

While your review is still pending, a Review expense report button sits on the notification so the next step is obvious. Select the notification or that button, and the expense report opens in a review window right there on the Notifications page. Check the receipt and details, then leave your decision. Once it is recorded, the label turns grey and the item drops out of your unread count.

An ADDED AS REVIEWER notification stays active until you leave your decision, or until someone else finalises the report (for example another reviewer approves or declines it first). After that it is no longer pending. For how a companion email fits in, see How email relates to your in-app review notifications.

Action required: overused allowance (red, HR users)

The red ACTION REQUIRED label is sent to people in your company's HR group, not to every employee. The most common one fires when an employee who is leaving has already spent more than the benefit allowance they are entitled to keep. It appears as soon as a termination date is set, so you can decide how to handle the difference before the person leaves.

CLVR creates this notification when both of these are true at the moment a termination date is set:

• The termination date falls inside the current benefit period.
• Their approved and pending expenses in that period add up to more than their pro-rated allowance.

A pro-rated allowance is the share of the full yearly allowance that matches the days the person was employed in the period, so someone leaving partway through keeps less than the full amount. Expenses that were declined, and benefits paid through salary, are not counted toward the total.

The title is Overused benefit allowance on termination, and the body names the employee and the overused amount in kronor (kr), for example: "Anna Andersson has overused their benefit allowance by 1 200 kr. Please choose how to handle the reimbursement." Every member of your HR group gets the same notification, so it does not depend on who set the termination date. Selecting it opens your Employees page, where you can find the leaving employee and decide how to settle the amount. A common route is to recover it through payroll: the overused amount is recorded against the employee and can be included when you generate a payroll report.

This is an action notification, so it keeps counting in the number next to Notifications until the case is handled, even after you have read it. Mark all as read dims it but does not clear it.

Partner benefit update (purple)

When your company offers partner benefits, CLVR Benefits keeps you posted as one moves through its lifecycle, from your company first expressing interest to the benefit going live and any later changes. These arrive as purple UPDATE notifications, and almost all of them are informational: they tell you what happened and ask nothing of you.

You may see partner benefit updates at different points in the lifecycle, including when your company first expresses interest, while the agreement is being prepared and reviewed, when the benefit is activated, if a live benefit is suspended or resumed, and when its agreement details change. Which of these you see depends on your role: most lifecycle updates go to your HR team, because they manage the agreement.

The one most employees notice is activation. When a partner benefit goes live, everyone at your company gets a New partner benefit notification telling you it is now available in the benefit store. Select it to open that benefit page in the store, where you can read the details and use it like any other benefit. The other partner benefit updates are mostly relevant to your HR team while they set the benefit up.

Troubleshooting

• A notification I expected is not in the badge. The dot on your avatar counts only items that are unread or still need action. Open the Notifications page to see everything, including ones you have already read (they appear faded).
• I read it but it still shows as needing action. Some labels, like CHANGES REQUESTED and ADDED AS REVIEWER, stay active until you complete the step, not just until you open them. Finish the task and it clears.
• I got an update but the expense status still looks pending. A report can need more than one approval. You only get an approval update once it is fully approved, so a "pending" status means another reviewer still has it.
• My wellness expense is still pending, with no AI notification. CLVR was not confident enough to decide, so it left the report for a person on your HR team to review. No action is needed from you.
• I am an HR user and the overused amount looks higher than I expected. It compares total spend against the pro-rated allowance for the days worked in the period, not the full yearly allowance, so a part-year leaver has a smaller allowance to compare against.
• A partner benefit update mentions setup steps I cannot do. Those updates are aimed at your HR team, who manage the agreement. As an employee you only need to act when a benefit goes live and shows up in the benefit store.
• I cannot find an older notification. The list keeps your most recent notifications. Very old items may no longer appear.
• A label color looks different from a colleague's. Once a notification is read its label turns gray, so the same type can look colored for you and gray for someone who has already seen it.