Finding company files shared with you

Where Company Files lives in the webapp, how folders and search help you find a file, which file types your HR team can share, and what to do when a file seems to have disappeared.

Company Files is a shared library your HR team uses to keep documents like policies, handbooks and forms in one place inside CLVR Benefits. Everyone in your company sees the same files, so there is nothing to request and nothing private to manage here. As an employee you can browse, search and download any file; adding, changing and removing files is something only your HR team does. This article shows you where to find Company Files, how to get around it, and which file types it holds.

Open Company Files

There are two ways in:

• Select Company Files in the main navigation, or
• Go straight to /files in your browser.

Under the heading it reads "Policies, guides and templates from HR."

What you see

Your HR team can sort files into folders. Folders show at the top of the file panel, each with how many folders and files it holds, and the files in the folder you are in are listed below them.

• Open a folder by selecting it. Folders can sit inside other folders.
• Go back up with the breadcrumbs at the top of the panel. They show where you are, starting with Company files; select any of them to go back to that level.
• Spot what is new. A file uploaded or replaced in the last 7 days carries a New badge.
• Everyone sees the same files. There are no personal files here; the library is shared across your whole company.

If a folder reads This folder is empty with "HR has not added anything here yet.", your HR team has not put any files there yet.

Search every folder

You do not need to know which folder a file is in. Type part of its name in Search all files at the top of the panel, and CLVR searches file names in every folder. Each result shows the folder it is in. Select the x in the search box to clear the search and go back to the folder you were in.

Download a file

Select a file to open its details, then select Download. In list view you can also use the download button on the file's row. Files are not previewed inside CLVR, so open the downloaded file in the app you normally use for it.

Which file types your HR team can share

Company Files holds these types:

• PDF (.pdf)
• Word (.doc, .docx)
• Excel (.xls, .xlsx)
• CSV (.csv)
• PowerPoint (.pptx)
• Pages, Numbers and Keynote
• Images: PNG and JPG

Every file downloads to your device, whatever its type. Open it in the matching app: a PDF reader, Word, Excel, PowerPoint, Pages, Numbers, Keynote or your photo viewer.

Each file can be up to 25 MB. This limit applies when your HR team uploads a file, not when you download one, so there is nothing you need to do about it.

When a file seems to have disappeared

If a file you remember is no longer where you saw it, there is usually a simple explanation:

• It was moved to another folder. Your HR team can move files between folders. Search for it with Search all files: the result shows the folder it is in now.
• It was renamed. Your HR team can rename any company file, so the same document can appear under a different name. Search for a word you know is part of it (a month, a year or a topic) rather than the exact old name.
• A search is still active. While you search, you only see matching files. Clear the search to see the folder again.
• The page needs a reload. If you have had the page open for a while, reload it to see the latest changes.
• It was deleted. Only your HR team can delete company files, and a deleted file cannot be brought back from within CLVR. If you still need it, ask your HR team to upload it again.

Troubleshooting

• The Company Files link is missing. It is available to everyone, so if you cannot find it, reload the page or sign in again. You can also go to /files.
• A file I expected is not there. Search for it with Search all files first. If it is not found, ask your HR team to add it, or to confirm whether it was removed.
• I see a file with a different name. It was likely renamed, not removed. Open its details to check it is the one you wanted.
• A file is in a different folder than before. Your HR team moved it. The Location in its details shows where it is now.
• A format I need is not listed. Company Files holds the types above only. Ask your HR team to share the document as a PDF.