Who can see the company files you download
How Company Files access is scoped so only people at your own company can open them, and why uploading, renaming, moving and deleting are reserved for your HR team.
The files on the Company Files page are shared by your employer with everyone at your own company, and only with them. CLVR stores each file privately and checks who you are every time you download one, so people outside your company can never reach your files, and you can never reach theirs. This article explains how that access works and what to do if something looks wrong.
Who can open a company file
- Only people at your own company. When you download a file, CLVR confirms you belong to the company that owns it before giving you the file. Anyone at another company is turned away, even if they somehow get hold of a link.
- The same files for everyone in your company. Company Files is one shared library, not a personal folder. Every employee sees the same folders and files. If you need a private document, it is shared with you in a different way, not through Company Files.
- Your HR team adds the files. Files appear because someone on your HR team uploaded them. As an employee you can open folders, search, see a file's details and download it, but you cannot upload, rename, move or delete files.
Your HR team also has a folder for exchanging files with CLVR, called Shared with CLVR. Employees never see that folder or its files.
How downloads stay private
Each time you download a file, CLVR creates a fresh, secure link just for that download. These links are short-lived, so they are not something to bookmark or pass around.
- A link you copied, saved or shared earlier stops working once it expires.
- The same link does not open a file for anyone at a different company.
- To get a file again, return to Company Files and download it from there, which creates a new working link.
Because links expire quickly, the reliable way to share a company file with a colleague is to point them to the Company Files page, not to send them a download link you copied.
What you can and cannot do
On Company Files you can find, search and download the documents your employer shares with you, but you will not see any way to add, change or remove them. That is by design: those actions are reserved for your company's HR team, so everyone is always looking at the same trusted, up-to-date set of files.
As an employee, the page gives you everything you need to find a document and keep a copy:
- Open folders, and go back up with the breadcrumbs.
- Search every folder with Search all files.
- Switch between List view and Grid view.
- Select a file to see its details, and download it.
The controls for changing the shared library only appear for HR, so in your view they are simply not there:
- The Upload and New folder buttons at the top of the page.
- The â‹® menus on folders and files, with Rename, Upload new version, Move to folder and Delete.
This is not a setting on your account that can be turned on. Looking after the company file library is part of the HR role, so the difference is about who maintains the shared documents, not about your own permissions.
Because you cannot change the library yourself, the quickest route is to ask the people who maintain it. Contact your HR team if a document you expected is missing, a file is out of date and needs a newer version, a file has a confusing name, or a file should no longer be shared. Your HR team can upload, rename, move, replace or delete the file for everyone.
Hiding the buttons keeps your view clean, but the rules are also checked on CLVR's servers. When a change is requested, CLVR confirms it comes from HR at the owning company before it makes any change, and refuses it otherwise.
Troubleshooting
- I can see a file I do not think I should. Everything on Company Files is shared with all employees at your company on purpose. If a file looks like it was not meant for everyone, let your HR team know so they can review it.
- A link I saved no longer works. That is expected, since download links expire. Download the file again from Company Files to get a fresh one.
- A file disappeared from the list. Your HR team may have moved it to another folder, renamed it or removed it. Search for it with Search all files, and check with your HR team if you still need it.
- I want to upload, rename, move or delete a file myself. Those actions belong to your HR team, so the buttons do not appear in your view. Ask your HR team to make the change.