Opening and downloading a company file
How to download a company file from its details or straight from the list, which files show a preview, and why a copied download link stops working.
Company files are the documents your HR team shares with everyone at your company, like policies, handbooks and forms. You reach them from Company Files in the webapp. To read one, you download it and open it on your device. This article shows the two ways to download a file and explains a few things you might notice along the way.
Download a file
There are two ways to download a company file:
From its details. Select the file in the list or grid. Its details open, with the file's type and size, where it is, who added it and when it was updated. Select Download.
Straight from the list. In List view, every row has a download button at the end. Select it to download the file without opening its details.
A message confirms the download has started, for example "Downloading Travel policy". Your browser saves the file the same way it saves any other download.
The file is saved under the name shown on the page. If your HR team renamed a file to something clearer, your copy gets that clearer name too.
Which files show a preview
Selecting a file opens its details. A PDF shows its first page and a PNG or JPG picture shows itself. Select the preview to open the file in a new browser tab. Other types, such as Word or Excel files, show their icon: download those and open them in the app you normally use for that type.
Why a saved link stops working
Each download uses a secure link that CLVR creates just for you at the moment you download the file, and that link is only valid for a short time. This keeps company files private. Because of that:
- The link works only for a short while after you select Download.
- A new link is created each time, so a link from yesterday is not the same as the one you would get today.
- Do not bookmark, copy or share a download link to reuse later. By the time you or a colleague selects it, it will almost certainly have expired.
- Download the file again from Company Files whenever you need it.
These links are also tied to your company. You can only download files that belong to the company you work at, so a link to another company's file never works for you, even before it expires.
Troubleshooting
- I selected a file and nothing downloaded. Selecting a file opens its details. Select Download there, or use the download button on the file's row in list view.
- A file shows an icon instead of a preview. Only PDFs and PNG or JPG pictures are previewed. Download the file and open it on your device.
- I cannot find the downloaded file. Check your browser's downloads list or your Downloads folder.
- My download link stopped working. The link is time-limited on purpose. Go back to Company Files and download the file again.
- A link someone shared with me does not work. Download the file yourself from Company Files instead. If it belongs to a different company, you cannot download it at all.
- The download failed. A message says the file could not be downloaded and that nothing has changed. Try again, and if it keeps failing, tell your HR team which file it was.
- I cannot find the file. Use Search all files on the Company Files page. It searches every folder.