Report a poor or incorrect translation
How to flag wording that reads wrong in Swedish or English, as a Technical issue with the affected module Other, so the CLVR team can find and fix the copy.
If a label, button, or sentence in CLVR Benefits reads wrong in Swedish or English, you can flag it from the Report an issue form and the CLVR team will fix the copy. There is no separate type for translations: you send wording that is awkward, mistranslated, or simply unclear as a Technical issue. This article shows how to send one and what to include so we can find the exact text fast.
Open the form and pick the issue type
Select your avatar in the top right corner of any page and choose Report an issue on the Account tab of the panel. Leave Issue type on Technical issue, and set Affected module to Other (please indicate).
The module starts on Expense upload, which adds the Linked expenses picker and asks for at least one expense. Switching to Other (please indicate) removes it, so all you need is a Subject, the Description and, if it helps, an attachment.
Write a subject
In Subject, sum the problem up in a few words, for example "Mistranslated button on Benefit settings". It becomes the report's title under My reports.
Describe the wording
In the Description field, use at least 10 characters so we have enough to work with.
To help us locate the exact string, include:
- The wording itself, quoted as you see it on screen.
- The page or screen where it appears (for example the dashboard, the expense upload flow, or a settings page).
- Which language is wrong, and what it should say instead if you know.
Quote the text exactly as it shows in the app. The same word can appear in several places, so the exact phrase plus the screen name is what lets us find and fix the right one quickly.
Add a screenshot (optional)
A screenshot is the fastest way to show wording in context. Under Attachments, select Add files and choose a PNG, JPG, or PDF (max 10 MB each). Attachments are optional, so skip this if the quote and page name are enough.
Send it
Select Submit. You will see a Report sent confirmation, and the CLVR team will review the wording and correct it in a future update. The report shows up under My reports in the account panel, where you can follow its status and read CLVR's answer.
As an HR user, the Report an issue panel also offers a direct email to the CLVR team if you would rather reach out that way. The form is usually quicker for a wording fix, since it captures your company and account context automatically.
Troubleshooting
- The form will not submit. The Subject cannot be empty, and the Description needs at least 10 characters. Add a bit more detail, such as the page name, and try again.
- The form asks me to select at least one expense. Affected module is still on Expense upload. Change it to Other (please indicate).
- A file will not attach. Use a PNG, JPG, or PDF up to 10 MB. For larger images, crop or compress before uploading.