Understand the partner benefit status badges

What each partner status badge means and what you can do in each state, including live in store, pending CLVR approval, needs attention, and suspended.

Every partner card and detail page under Partner benefits shows a colored status badge. It tells you exactly where your company is in the journey from first interest to a benefit that employees can see in the store. This article walks through each badge, what it means, and what you can do while it is showing.

Where you see the badges

Open Partner benefits from the HR menu. The grid lists partners that need a company agreement before they appear in your benefit store, and each card carries one badge. Open a card to reach the partner detail page, where the same status drives the notice and buttons you see.

The badges, in order

• Available (gray). No activity yet. You can send interest to have CLVR coordinate an introduction, or, if you already have a signed contract, go straight to activation with We already have an agreement.
• Interest sent (blue). You have expressed interest and the partner has been notified. They will contact you directly. You can still Cancel request, or move on to We already have an agreement once a contract is in place.
• Ready for agreement details (yellow). The partner side is settled and you can now upload your signed agreement and the details employees will see.
• PENDING CLVR APPROVAL (orange). You submitted for activation and CLVR Benefits is reviewing your agreement and store copy before go-live. You will get a notification when it is approved.
• Live in store (green). The benefit is active and visible to employees in the benefit store.
• NEEDS ATTENTION (orange). The partner is active, but your own benefit or category settings are hiding the listing from the store, so employees cannot find it yet.
• Suspended by CLVR (orange). CLVR has paused the benefit. The detail page shows the reason when one is given.
• Cancelled (gray). You cancelled the interest request. The partner returns to a fresh start, so you can send interest again whenever you like.

What you can do in each state

• Available: Send interest or We already have an agreement.
• Interest sent: Cancel request, or We already have an agreement to start activation.
• Ready for agreement details: upload the agreement and the employee-facing details, then Activate for employees.
• PENDING CLVR APPROVAL: nothing to do but wait for the notification. Editing the employee-facing description later does not need a new approval.
• Live in store: Update display details to change what employees see, or Remove from store to take it down.
• NEEDS ATTENTION: open the card and use Go to Benefit Settings to turn the listing back on. Open employee benefit page still gives you a preview in the meantime.
• Suspended by CLVR: read the reason on the detail page and contact support if you have questions.
• Cancelled: send interest again, or use We already have an agreement if a contract is now signed.

Pending CLVR approval

When you submit a partner for activation, it does not go live straight away. CLVR Benefits first runs a one-time review of your signed agreement and the store page you wrote for employees. After you select Activate for employees, a confirmation toast appears, Submission received, with the message that CLVR Benefits is reviewing your agreement and will notify you when it is live. From then on, the partner shows a PENDING CLVR APPROVAL badge in the list, and opening it shows a warning notice titled Pending approval from CLVR Benefits.

The review is a quick check of the two things you submitted: your signed agreement with the partner, and the store page employees will see, including any tabs and display text you edited. While a partner is pending approval, the detail page shows only the Pending approval from CLVR Benefits notice. The activation form is put away, so there is nothing to resubmit and no extra step to complete on your side. You do not need to keep checking the page; when the review finishes, you are notified in CLVR. Once approved, the status changes to Live in store, the linked employee benefit becomes visible in your benefit store, and your HR team gets a notification.

Live in store

Once CLVR Benefits approves your activation, the partner moves to the Live in store status and the linked employee benefit becomes visible in your benefit store. An active partner shows a Live in store badge in the list, and opening it shows a green confirmation: This benefit is visible to employees in the benefit store. That confirmation is your signal that employees can now find and open the benefit in the store; there is nothing else to submit.

When your activation was approved, CLVR Benefits created a linked employee benefit for your company from the details you submitted. It sits in the partner's benefit category (the same category shown on the partner card), it is published and visible to your employees, and it uses the store page copy you entered during activation, which you can still refine. From the detail page of a live partner you have Update display details (edit the store page copy and tabs employees see) and Remove from store (take the benefit out of the store). To check exactly what employees see, select Open employee benefit page.

NEEDS ATTENTION (hidden from the store)

A partner benefit can be fully activated and still not appear to employees if your company visibility settings are hiding it. When that happens, the partner card shows an orange NEEDS ATTENTION badge instead of Live in store. Nothing is wrong with the activation itself: the listing is just being held back by a benefit or category setting on your side. A benefit is active but hidden when both of these are true: the activation status is active (it would otherwise read Live in store), and your company benefit or category visibility setting is blocking that listing.

Open the partner to see the full explanation. At the top of the detail page you get a notice titled Your settings hide this benefit from the store, explaining that benefit store visibility is blocked by your company benefit or category settings, and that employees cannot see the listing until visibility is enabled. The notice gives you two actions: Open employee benefit page (a direct link to preview the page while you sort out visibility) and Go to Benefit Settings (which takes you to your benefit settings, focused on this partner's category, where you can turn the listing back on).

To make it visible again, select Go to Benefit Settings, enable visibility for the category (or the specific benefit) that was blocking the listing, then return to Partner benefits. Once visibility is enabled, the badge returns to Live in store and employees can find the listing in the benefit store.

Suspended by CLVR

CLVR can pause a partner benefit if something needs attention with the provider or the agreement behind it. A paused partner carries an orange Suspended by CLVR badge on its card. Open the partner to see a highlighted notice:

This partner benefit was suspended by CLVR. Contact support if you have questions.

If CLVR added a short explanation when pausing the partner, it appears just below as a Reason: line. Not every suspension includes a written reason, so the Reason: line only shows when CLVR provided one.

While a partner is suspended, the usual buttons are not offered on its detail page: you cannot express interest, and you cannot submit a new activation or upload an agreement for it. The catalog content stays readable, so you can still review what the partner is about. Resuming a suspended partner is handled by CLVR: contact CLVR support, mention the partner name, and ask what is needed to lift the suspension. Once CLVR resolves it, the partner returns to a normal state and the interest or activation steps become available again.

Why you cannot send interest or activate right now

The status decides which actions you can take, so when a partner is already in motion some buttons are hidden and you cannot start the same step again.

Send interest is only offered when there is nothing in progress yet, that is when the partner shows Available or Cancelled. A fresh interest request is refused once the partner has moved on to Live in store, Suspended by CLVR, Ready for agreement details, or Pending CLVR approval. In each case the page shows the relevant notice for that status instead of the interest form.

Activate for employees submits your signed agreement and store copy for the one-time CLVR review. You can start it from Available (using We already have an agreement), Cancelled, Interest sent, or Ready for agreement details. Activation is refused in two situations:

• The partner is Pending CLVR approval. You have already submitted, so you cannot submit again while the review is open. If you try, CLVR returns "Already submitted for review".
• The partner is Live in store or Suspended by CLVR. The activation step is for the initial go-live only, so it is not available once the benefit is active or suspended. If you try, CLVR returns "Already active or suspended".

When a partner has no interest or activation workflow yet

A few partners only show their marketing content with none of the action buttons. That is expected: the actions appear once CLVR has built the interest and activation workflow for that specific partner, and not before. If the partner is read-only, you see the store text but none of the Send interest or We already have an agreement buttons. The partner still appears in your catalog and you can read everything about it; the only difference is that the HR actions are not wired up yet.

Each partner needs a coded interest and activation workflow that CLVR sets up for it, so the actions only switch on once it exists. Until then, the entry is informational. New partner workflows are added by CLVR over time, so a partner that is read-only today can gain its actions later without anything changing on your side. If you want to move ahead with a read-only partner, contact CLVR and ask to have the HR actions enabled for that catalog entry.

Troubleshooting

The badge says Live in store but employees cannot find it. That is the NEEDS ATTENTION case: a benefit or category setting is hiding the listing. Open the card and use Go to Benefit Settings to make it visible. Reopen the partner detail page afterwards so the status re-reads; if a category, rather than this single benefit, was hidden, check that you enabled visibility at the level that was actually blocking it.

It still says PENDING CLVR APPROVAL. This is a one-time review before the first go-live. You will get a notification when it is approved, so there is nothing more to submit. If the wait seems long, contact CLVR through your usual support channel.

The Send interest button is missing. The partner has already moved past Available or Cancelled. Check the status badge to see the current state.

The page says "Already submitted for review". The partner is Pending CLVR approval. Wait for the review, or cancel the pending activation if you submitted in error, which returns the partner to Cancelled.

The page says "Already active or suspended". The benefit is Live in store or Suspended by CLVR. Use Update display details or Remove from store for a live benefit, or contact support about a suspended one.

A partner shows Suspended by CLVR and I cannot find the reason. A Reason: line only appears when CLVR included one. If it is missing, contact support and ask for the details. Suspensions are cleared by CLVR, so follow up with support if the status has not changed after you reached out.

I expected to send interest but there is no button, and the page is not pending or live. The workflow for this partner is not configured yet. Read the content for now and contact CLVR to have it enabled. The actions are set per partner, so one entry can be ready while another is still read-only.

The whole Partner benefits page is missing. That is a different situation: Partner benefits is a feature your company turns on, separate from any single partner. Check with your HR contact or CLVR.