Understand the partner benefit status badges
What each partner status pill means and what you can do in each state, including your turn, with CLVR for review, live in store, hidden from store, and paused by CLVR.
Every partner card and partner page under Partner benefits shows a status pill. It tells you where your company is, from first interest to a benefit employees can see in the store. This article explains each pill, what it means, and what you can do while it shows.
Where you see the pills
Open Partner benefits from the HR menu. Each card in the list has one pill. The list is also split into three sections by status: In progress, Offered to employees, and Available to you.
Open a card to see the partner's page. The same pill sits beside the partner's name. The progress strip under the header and the action card on the right follow the same status.
The pills, in order
- Available. Nothing started yet. You can send interest, or go straight to We already have an agreement if you have a signed contract. This pill also shows after you cancel interest. There is no separate Cancelled pill.
- Info only. The partner can't be signed up through CLVR yet. You can read its text, but there are no steps or sign-up buttons.
- Interest sent. You have sent interest and the provider will contact you.
- Your turn. CLVR has opened the next step. Add the signed agreement and the details employees will see.
- With CLVR for review. You have sent the agreement and details. CLVR checks them once before the first go-live.
- Live in store. Employees can see the benefit in the store.
- Hidden from store. The benefit is live, but your own benefit or category settings hide it, so employees can't see it.
- Paused by CLVR. CLVR has paused the benefit.
Two red dots help you spot Hidden from store: one beside the partner's name on its card, and one beside Partner benefits in the HR menu.
What you can do in each state
- Available: Send interest or We already have an agreement.
- Info only: read the text, or select Contact CLVR support.
- Interest sent: We already have an agreement to start activation, or Cancel interest.
- Your turn: add the agreement, the short description and the tabs, then select Activate for employees.
- With CLVR for review: nothing. You are notified when it is live.
- Live in store: Update display details, View in store, or Remove from store.
- Hidden from store: Open Benefit settings, Update display details, or Remove from store.
- Paused by CLVR: read CLVR's reason, and select Contact CLVR support if you have questions.
Every action confirms with a short message. If one fails, you see "That didn't go through" with what to do.
With CLVR for review
A partner benefit does not go live as soon as you send it. CLVR first checks your signed agreement and the details you wrote for employees, once.
After you select Activate for employees, a message confirms "Sent to CLVR. We'll let you know when it's live." The pill changes to With CLVR for review, and the partner moves to In progress in the list. In the progress strip, CLVR review is your current step.
On the partner's page, the action card says "CLVR is reviewing it". CLVR checks the agreement and the details once, before the first go-live, and lets you know when it's live. There is nothing to send again and nothing to do. You don't need to keep checking the page.
When CLVR approves it, the pill changes to Live in store, the benefit shows in your store, and your HR team gets a notification.
The review only happens before the first go-live. Changes to the display details later go live straight away, with no new review.
Live in store
Once CLVR approves, the pill changes to Live in store and the partner moves to Offered to employees in the list. In the progress strip, all five steps are done, and the last one says Since and the date it went live.
On the partner's page, the action card says "Live in the store". It says that employees have seen the benefit under its category since the date it went live, and that changes to the display details go live straight away.
The benefit sits in the partner's category in your store, the same category shown on the card. It uses the short description and tabs you wrote. From the action card you can:
- Update display details to change the short description or tabs. Changes go live as soon as you save.
- View in store to open the benefit as employees see it.
- Remove from store to take it down. You are asked to confirm first.
Hidden from store
A partner benefit can be live and still not show to employees, if your own settings hide it. The pill then says Hidden from store instead of Live in store. A red dot shows beside the name on the card, and beside Partner benefits in the HR menu.
Nothing is wrong with the activation. The benefit is approved and live. A benefit or category setting on your side holds it back.
Hidden from store is about your own settings, not about approval. That is different from Paused by CLVR, which CLVR sets.
On the partner's page, the action card says "Live, but employees can't see it". For example: "Wellness is turned off in the store, so this benefit is hidden. Turn the category on in Benefit settings to show it." The last step in the progress strip says Hidden from employees.
To show it again:
Select Open Benefit settings in the action card. Benefit settings open with this partner's category in focus.
Turn the category on.
Go back to Partner benefits. The pill says Live in store again, and the red dots are gone.
You can also Update display details or Remove from store while the benefit is hidden.
Paused by CLVR
CLVR can pause a partner benefit if something needs looking at with the provider or the agreement. The pill then says Paused by CLVR, and the last step in the progress strip says the same.
On the partner's page, the action card says "Paused by CLVR" and shows CLVR's reason. If CLVR gave no reason, it says "CLVR has paused this partner. Nothing is shown to employees."
A pause is set by CLVR, not by anything you did. There is nothing on your side to switch it back.
While a partner is paused, there are no sign-up or edit buttons. You can still read the provider's text. To ask about the pause, select Contact CLVR support. It opens Report an issue in your account panel. Mention the partner's name. Once CLVR lifts the pause, the partner goes back to its normal state.
Why you can't send interest or activate right now
The status decides what you can do. When a partner is already under way, some buttons are not shown, so you can't start the same step twice.
Send interest is only offered when the pill says Available, including after you cancelled interest. It is not offered once a partner is Interest sent, Your turn, With CLVR for review, Live in store, Hidden from store, or Paused by CLVR.
Activate for employees sends your agreement and details for CLVR's one-time review. You can reach it from Available or Interest sent (with We already have an agreement) and from Your turn. It is not offered:
- While the pill says With CLVR for review. You have already sent it, so you can't send it again during the review.
- Once the benefit is Live in store, Hidden from store, or Paused by CLVR. Activation is only for the first go-live.
If an action is refused, a message says "That didn't go through" and that nothing was changed.
After a partner is live you don't activate it again to make changes. Use Update display details instead.
When a partner is Info only
Some partners show Info only. You can read what the provider wrote, but there are no steps and no sign-up buttons. That is expected: the actions only appear once CLVR has set up sign-up for that partner.
On the partner's page, the action card says "Information only for now" and "You can't sign up through CLVR yet." The partner still shows in your list under Available to you, and you can read everything about it.
CLVR adds sign-up for more partners over time, so a partner that is Info only today can get its buttons later without anything changing on your side. If you want to go ahead with one now, select Contact CLVR support.
Troubleshooting
Employees can't find a benefit that I thought was live. Check the pill. If it says Hidden from store, a benefit or category setting is hiding it. Select Open Benefit settings and turn the category on. Then go back to Partner benefits to check that the pill says Live in store.
It still says With CLVR for review. This is a one-time review before the first go-live. You are notified when it is live, so there is nothing more to send. If it seems slow, contact CLVR support.
The Send interest button is missing. The partner has moved past Available, or it is Info only. Check the pill.
I sent the details by mistake. While the pill says With CLVR for review, there is nothing to undo on your side. Contact CLVR support.
A partner shows Paused by CLVR and I want to know more. Read the reason in the action card. If there isn't one, or you have questions, select Contact CLVR support.
There is no Send interest button, and the pill says Info only. You can't sign up through CLVR for this partner yet. Read the text for now, and contact CLVR support if you are interested.
The whole Partner benefits page is missing. That is a different situation. Partner benefits is a feature CLVR turns on for your company. Check with your HR contact or CLVR.